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Client Advocacy Coordinator
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Fair Housing Center of Southwest Michigan
Kalamazoo, MI (In Person)
$41,600 Salary, Full-Time
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Job Description
Client Advocacy Coordinator 405 West Michigan Avenue, Kalamazoo, MI 49007 $41,600 a year
- Full-time $41,600 a year
Full-time Job Title:
Client Advocacy Coordinator Reports to:Executive Director Status:
Full-time, Exempt Salary:
$41,600 annually- plus benefits package
Location:
Kalamazoo, MI (In-Person) About FHCSWM The Fair Housing Center of Southwest Michigan (FHCSWM) is a nonprofit fair housing organization with a mission to eliminate all forms of housing discrimination through fair housing education, enforcement, and advocacy of fair housing law. We work to ensure individuals and families have equal access to housing and are protected from unlawful discrimination in rental, sales, lending, insurance, and housing-related services. FHCSWM advances this mission through education, testing, investigation, and enforcement in partnership with community organizations, housing providers, and government agencies across Southwest Michigan, serving Allegan, Barry, Berrien, Branch, Calhoun, Cass, Kalamazoo, St. Joseph, and Van Buren Counties. Position Overview The Client Advocacy Coordinator serves as the primary point of contact for individuals seeking assistance from the Fair Housing Center of Southwest Michigan (FHCSWM). This position oversees the organization's client intake, communication, referral, and advocacy support processes, ensuring that individuals receive timely, professional, and compassionate assistance throughout their engagement with the organization. The Client Advocacy Coordinator manages a high-volume client pipeline from initial inquiry through referral, advocacy, investigation, resolution, or case closure. Working closely with FHCSWM staff, community partners, and housing providers, this position helps clients navigate housing-related concerns, coordinates advocacy efforts, facilitates access to resources, and maintains ongoing communication throughout the process. Primary Responsibilities Client Advocacy and Case Coordination- Serve as the primary point of contact for individuals seeking assistance from FHCSWM.
- Conduct intake interviews and assess housing-related concerns to determine appropriate next steps, including referrals, advocacy, education, or enforcement review.
- Manage a high-volume client pipeline from initial inquiry through closure, ensuring timely follow-up, communication, and service delivery.
- Maintain regular communication with clients regarding case status, advocacy efforts, available resources, and next steps.
- Build supportive and professional relationships with clients while maintaining appropriate boundaries.
- Coordinate referrals and facilitate communication among clients, housing providers, service providers, attorneys, government agencies, community partners, and FHCSWM staff.
- Coordinate reasonable accommodation and reasonable modification requests in collaboration with the Director of Legal Advocacy & Enforcement.
- Draft correspondence and assist with gathering information and supporting documentation related to advocacy efforts.
- Exercise independent judgment in assessing client needs, determining appropriate next steps, and coordinating advocacy and referral strategies.
- Make day-to-day operational decisions regarding client workflow, client communications, and resource navigation within established organizational policies. Client Pipeline Management and Organizational Support
- Maintain accurate and timely records within FHCSWM's client management systems and databases.
- Document client communications, advocacy activities, referrals, and outcomes while ensuring confidentiality and data security.
- Monitor case progress, identify matters requiring follow-up, and recommend improvements to client engagement and case management processes.
- Prepare reports and maintain documentation required for grants, contracts, program evaluation, and organizational reporting.
- Represent FHCSWM professionally in interactions with clients, community partners, and stakeholders.
- Participate in outreach activities, educational events, trainings, and other organizational initiatives as assigned.
- Perform other duties as assigned in support of FHCSWM's mission, programs, and organizational operations. Qualifications
- Bachelor's degree required in Social Work, Human Services, Psychology, Sociology, Public Administration, Nonprofit Management, Criminal Justice, Political Science, or a related field.
- Minimum of one year of professional experience providing direct client, customer, or community-facing services required. Experience in advocacy, case management, housing, nonprofit programs, social services, civil rights, or related fields preferred.
- Strong interpersonal, written, and verbal communication skills, with the ability to build rapport and communicate effectively with individuals from diverse backgrounds and life experiences.
- Demonstrated ability to manage multiple priorities, maintain accurate records, meet deadlines, and exercise sound judgment in sensitive situations.
- Proficiency with Microsoft Office and experience using common workplace technology, including cloud-based document management systems, e-signature platforms, and database or case management software.
- 4:30 p.