Collector III (US)

We are looking for an experienced collector to support accounts receivable and credit activities for customers in Eagan, Minnesota. This Long-term Contract position focuses on managing overdue balances, addressing billing and pricing concerns, and delivering responsive service to both internal teams and external customers. The ideal candidate will bring strong communication skills, sound judgment, and the ability to resolve account issues efficiently while maintaining positive business relationships.

Responsibilities:

• Manage collection efforts for overdue accounts by contacting customers through phone, email, and written correspondence while preserving strong business relationships.
• Investigate billing discrepancies, pricing questions, and account concerns to identify root causes and drive timely resolution.
• Handle inbound customer inquiries and provide clear, accurate updates related to account status, invoices, and credit matters.
• Partner with internal departments such as sales, finance, and customer support to gather information and resolve outstanding account issues.
• Review account activity and documentation to support informed decisions related to credit and receivables management.
• Maintain organized records of communications, dispute details, and follow-up actions to ensure accurate account tracking.
• Prioritize multiple accounts and deadlines effectively in a fast-paced environment while meeting service expectations.
• Use Microsoft Office tools and relevant business systems to research accounts, document activity, and support daily collections.