Customer Development Coordinator

Purpose:

The Customer Development Coordinator outbound calling to 1- & 2-star dealers and prospective leads to improve engagement, build relationships, and drive business growth. Must have the ability to multi-task, problem solve and display a high level of efficiency and productivity by prioritizing tasks and adaptability in a fast-paced, hard-working environment.

Job Accountabilities:

Monitors all 1- and 2-star dealers to ensure all are called every 45 days and send follow-up email. Monitors all open territories to ensure all are contacted by phone every 45 days and sends follow-up email. Speak in a friendly manner to customers, listen to their needs and helping communicate options for them, ultimately driving sales of all of accounts assigned Call reseller leads to introduce them to BioZyme and Products- lay the groundwork for moving through the pipeline to becoming a purchasing customer. Send updated contact data to data team Enter all activities completed into back office Work closely with other teams as required or requested Recommend process improvements Manage time for most effective way to utilize it for accountable growth Know one's culture index and utilize daily in all aspects of work Adheres to all company policies, procedures and business ethics codes Participating in team huddles and

CONNECTS

Notifies management of any material issues, including assisting with inventory needs Maintains a positive attitude during all aspects of work including emails, phone calls, and peer interactions.

Qualifications:

Required Education:

High School Diploma - or

Equivalent Required Experience:

Minimum of 2 years of related experience

Work Location:

Must be willing to relocate within commutable distance of our headquarters (St. Joseph, MO) Problem solving skills, strong communication skills, planning & organizational skills Experience using Microsoft Office programs such as Word (to write business correspondence), and Outlook (for internal and external correspondence)

Skills:

Positive attitude and unquestionable ethics Excellent personal motivation and ability to motivate team members Attention to detail and accuracy while multitasking as necessary Strong organizational skills as well as good written and verbal communication skills Capable of original thought Ability to respect and follow direction of superior Strong Customer service and telephone skills