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Job Description
BASIC JOB SUMMARY
The main purpose of this job is to service the customer base through add on sales and contract renewals. Job requires familiarity with advanced industry concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Requires excellent written and verbal skills
ESSENTIAL JOB FUNCTIONS
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company. Responsible for new sales in the territory as new projects are released, as well as finding new business in the current footprint that are not using TEC services Responsible for servicing and maintaining the customer base in a fast paced and dynamic environment Responsible for revenue retention and development of assigned customer base Responsible for improving communications and negotiation skills to renew service agreements, retain business, interpret customer needs, and promote company products and services Responsible for practicing and exhibiting concise and qualified closing skills to secure renewed business opportunities Responsible for obtaining and maintaining customer contact information (contact and decision maker) Broaden customer awareness and relationships to encompass all appropriate solutions offered by TEC Updates and maintains the CRM with customer notes, calls, meetings, and other related sales functions Preparation and presentation of customer quotes and contracts for existing customer renewals Coordinate and assist with Sales and Customer Relations to ensure the satisfaction and security of customers May be required to attend functions such as chamber events, Rotary, etc. as a TEC representative Willingness and enthusiasm to learn and apply new sales techniques Work well with customers, vendors, sales team, and other departments within TEC organization May be responsible for servicing and renewing residual agent accounts in a fast paced and dynamic environment Other duties that may be assigned
OTHER JOB FUNCTIONS
Special projects as requested by the Senior Sales Manager. Education/Experience - A high school diploma is required, however a two-year associate degree from a junior college would be preferable. One or more years of computer experience preferred. Experience in Microsoft Office applications is beneficial. Good organization and communication skills, including maintaining and meeting various deadlines. TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As Business Account Manager II, you'll join an elite team that is connecting rural Americans with dedicated fiber broadband services. With over 100 years in business, TEC is an established innovative communications leader. In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time. TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans. TEC is committed to the idea that all employees must be treated with dignity and respect. Each and every employee is expected to help maintain a nondiscriminatory workplace.
