Sr. Account Manager

Sr. Account Manager

Job Description:

About the Role We are a growing staffing firm seeking an experienced Account Manager to own and grow our largest enterprise client relationship. You will be the primary point of contact for a workforce of 110+ contract employees — scaling to 200+ by year-end — and will be responsible for the full lifecycle of account operations, client satisfaction, and headcount growth. What You'll Do Serve as the dedicated account manager for a major enterprise client, overseeing a large contract workforce of 110+ employees with a clear growth trajectory to 200+ by year-end Build and maintain a strong, consultative relationship with client stakeholders at multiple levels — from hiring managers to senior leadership Manage day-to-day account operations including onboarding, placements, performance issues, contract compliance, and offboarding Partner with internal recruiting teams to ensure timely fulfillment of open requisitions and anticipate future hiring needs Track headcount metrics, requisition pipelines, and client KPIs — providing regular reporting and business reviews Proactively identify and resolve issues before they escalate, acting as the client's internal advocate Negotiate extensions, conversions, and contract terms in coordination with leadership Identify and pursue organic account growth opportunities Ensure full compliance with client MSA/VMS requirements, SLAs, and staffing regulations What You Bring 3-6+ years of account management experience in the staffing, workforce solutions, or professional services industry Proven track record managing large enterprise accounts — experience with companies such as Wipro, Adecco, Manpower, Randstad, TEKsystems, or similar global organizations strongly preferred Demonstrated ability to oversee and coordinate large contingent workforces (100+ headcount) Strong client relationship skills with a consultative, solutions-oriented approach Exceptional organizational skills — able to juggle multiple priorities and complex headcount pipelines Excellent written and verbal communication skills; comfortable presenting to client stakeholders Proficiency with ATS platforms, VMS systems (Fieldglass, Beeline, or similar), and MS Office / Google Workspace Must be able to work fully on-site in Londonderry, NH — this is not a remote role A strong sense of ownership: you take accountability for your accounts and your clients' success Nice to Have Experience in Aerospace (UAS/ UAV), Industrial, IT staffing or technical workforce solutions Familiarity with SOW and managed services programs Background in high-growth staffing environments where account size doubled during tenure Why Join Us High-impact role with immediate ownership of a significant, high-visibility account Clear path for career growth as the account and team scale rapidly Collaborative, entrepreneurial team environment Competitive base salary + performance-based incentives Health, dental, and vision benefits Paid time off and company holidays Now (Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of ) Now Job Info Location Londonderry, New Hampshire, USA Type Permanent Company Details Traincroft Inc. Zero Governors Ave, Suite 38 Medford, Massachusetts 02155 USA traincroft 57 Open Jobs Available Traincroft Inc. Traincroft is a global provider of engineering services, technical documentation and training, on and off-site logistics, and MRO support. Traincroft has successfully supported many contracts for the US Air Force, foreign militaries, and MRO support...