Client Relations Manager

Client Relations Manager at Opensity Solutions Client Relations Manager at Opensity Solutions in Harrison, New Jersey Posted in 7 days ago.

Type:

full-time

Job Description:

We are looking for a strategic and service-driven Client Relations Manager to oversee critical office services, ensuring seamless operations and an exceptional client experience. This role is responsible for managing mail, print/reprographic and records departments while fostering strong client relationships and driving process improvements. The ideal candidate is a proactive leader with a passion for efficiency, customer service, and team development.

Key Responsibilities:

Client Relations & Service Excellence:

Act as the primary point of contact for clients, ensuring satisfaction, addressing concerns, and identifying opportunities for service enhancements.

Operational Oversight:

Manage day-to-day operations across mail, duplicating, facilities, reception, records, and conference room support to ensure smooth, high-quality service delivery.

Team Leadership:

Lead, mentor, and develop a team, ensuring they are equipped to provide top-tier client support. Conduct performance reviews, provide coaching, and manage staffing needs.

Process Improvement & Compliance:

Identify opportunities for efficiency, implement best practices, and ensure compliance with company policies and service agreements.

Financial & Contract Management:

Oversee budgets, monitor financial performance, and maintain adherence to client contracts and service agreements.

What We're Looking For:

3+ years of experience managing office services, facilities, or client relations in a fast-paced environment. Legal/law firm experience highly preferred. Strong leadership skills with the ability to motivate and develop a high-performing team. Exceptional problem-solving abilities and a commitment to operational excellence. Excellent communication and relationship-building skills. Proficiency in Microsoft Office and familiarity with records management systems is a plus. Why Join Us? Opportunity to lead and make a tangible impact in a client-focused role. A collaborative and supportive work environment. Equal Opportunity Employer We are committed to creating an inclusive workplace and providing equal employment opportunities to all individuals regardless of race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected under applicable law. Apply today to become a key player in delivering exceptional client service and operational excellence!