Major Account Manager

Major Account Manager ProDirect Laboratory

PRODIRECT

Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers. Let's redefine excellence, together. Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated Major Account Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts. We are looking for a Major Account Manager who will be responsible for developing, managing, and growing relationships with high-value dental clients, including dental practices, DSOs (Dental Service Organizations), and specialists. This role focuses on account retention, revenue growth, case coordination, and ensuring exceptional service delivery across all laboratory products and services.

About us:

Mission Statement:

To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory 102 Chubb Avenue, Suite 102 Lyndhurst, NJ07035

Key Responsibilities:

Account Management & Growth Manage a portfolio of major accounts, serving as the primary point of contact Develop strategic plans to grow revenue within assigned accounts Identify upselling and cross-selling opportunities (e.g., crowns, bridges, implants) Client Relationship Development Build strong relationships with dentists, office managers, and clinical teams Conduct regular check-ins, business reviews, and in-office visits Address client concerns and ensure timely resolution of issues Case & Workflow Coordination Collaborate with internal departments to ensure case accuracy and on-time delivery Educate clients on case submission best practices and digital workflows Sales & Business Development Drive new business opportunities within existing accounts Support onboarding of new high-value clients Maintain pipeline visibility and provide forecasting Product & Technical Expertise Maintain deep knowledge of dental lab products (restorations, implants) Act as a liaison between clinicians and technicians Performance Tracking & Reporting Prepare and present account reviews and growth strategies Utilize CRM systems to document activities and opportunities

Qualifications:

Bachelor's degree in Business, Marketing, or related field (preferred) 2-3+ years of experience in dental lab sales, dental industry account management, or related field Strong understanding of dental procedures, terminology, and lab workflows Proven track record of managing large accounts and driving revenue growth Skills & Competencies Excellent communication and relationship-building skills Strong problem-solving and conflict resolution abilities High level of organization and attention to detail Ability to manage multiple accounts and priorities simultaneously Proficiency with CRM software and Microsoft Office/Google Workspace Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type:

Full-time Salary :

60k-65k

Benefits :

401(k) + 3% corporate match Dental/Health/Vision insurance Vacation and Holidays Referral program Career advancement opportunities

Work Location :

ProDirect Dental Laboratory 102 Chubb Avenue, Suite 102 Lyndhurst, NJ 07305 Seniority LevelAssociate Industry Medical Device Employment TypeFull-time Job Functions Sales Customer Service Business Development Skills Revenue Generation Account Management Relationship Development Sales Problem Solving Customer Relationship Management (CRM)

Microsoft Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person