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Account Maintenance Specialist
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Simon & Schuster, LLC
Riverside, NJ (In Person)
$47,840 Salary, Full-Time
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Job Description
Account Maintenance Specialist Req #916 Riverside, NJ 08075, USA Apply Share Job Description Posted Monday, June 22, 2026 at 12:00 AM Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com. The Account Maintenance Specialist will process new account applications as well as maintain account updates as requested. The Account Maintenance Specialist will also work with our CFS department in addition to sales reps for proper account coding, maintenance approvals, and terms updates.
PRIMARY RESPONSIBILITIES
- Responsible for accurately establishing new accounts within UOPS adhering to allnew account set up regulations and procedures.
- Obtain required paperwork from various departments as needed.
- Responsible for updating billing and shipping addresses with proper approvalsfrom CFS reps.
- Hardcodes accounts with appropriate discount classes and dating terms.
- Updates packing list preferences, back order time limits, and credit reps asrequested.
- Examines all tax paperwork and obtains proper signatures (Customer and UpperManagement) and any additional documents to ensure we are compliant.
- Initiates account closures by requesting approvals from upper management andCFS reps.
- All work must be QC'd, signed and scanned on shared drive once complete.
- Works with customer service to receive updated tax documents, billing addressrequests, and orders if needed.
- Initiates freight routing set up through transportation for freight forwards andother special accounts.
- Maintains account records and stats for all account updates.
- Work closely with Order Processing to ensure accounts are set up and orderssent back in a timely manner as it relates to events etc.
- Title Maintenance (price points, status changes etc) Additional responsibilities may include:
- Document and develop processes as needed
- Interact frequently with customer service and sales reps to resolve issues andgather information
- Create queries from Excel and Access to run required reports
- Run and create macros for mass title and account maintenance updates
- Manage restrictions table (Account or title level)
- QC manual orders
- Enter manual orders
- QC Account Maintenance Work
- Other duties as necessary
REQUIRED KNOWLEDGE AND EXPERIENCE
- Analytical ability in relation to our Order Processing / Order management systems.
- Excellent attention to detail
- Excellent time management skills
- Excellent data entry skills
- Strong communication skills (written and verbal)
- Ability to multi-task and prioritize accordingly.
- Critical Thinking
- Decision making skills.
- Organizational skills
- Strong PC Skills (Excel, Word, Outlook, Access)