Account Manager- Patient Affordability

Account Manager- Patient Affordability Henderson, NV Job Details $60,000 - $90,000 a year 1 day ago Qualifications Managing customer accounts Contract management Budget management Customer relationship building Phone communication Identifying new business opportunities Handling customer inquiries Mid-level Client relationship development Pharmacy technician experience Schedule management Business development Managing budgets in a finance role Continuous improvement Project monitoring Hardware support Accounting Contracts Financial services Productivity software Data collection Financial management Associate's degree Account management Project leadership Escalation handling 2 years Communication skills Stakeholder relationship building Stakeholder management

Full Job Description Description:

Account Managers (AM) are the primary business relationship managers for their assigned clients. AMs manage all aspects of contract, program, financial, and account management for post sales stage implementation and ongoing monthly program management. AMs are responsible for taking client requests and coordinating internal resources to respond appropriately. Ideal candidates must be a self-starter, extremely articulate, and detail oriented. AMs will be expected to manage multiple programs across multiple clients and prioritizing requests as they are received.

Requirements:

Responsibilities Monitors active programs, including estimating resource needs, resource management/scheduling, and development of specifications. Monitors billing, budget and revenue for accounts/brands. Serves as the primary liaison with customers during all program phases. Resolves issues and keep track of all processes that pertain to client's desires on a day-to-day basis. Provide hardware, software, and portal support for clients, including escalation of issues to internal experts or teams, as needed. Assists with documentation as needed for continuous process improvement. Collect and analyze data concerning program behavior and communicate effectively to client. Identify new business opportunities with clients and coordinate with sales team. Coordinates client special projects including audits and QBR's. Make recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director or Associate Director of Client Services Conduct regular meetings (phone, web, onsite) to update the client on program status, deliver presentations and provide an avenue for program enhancements Build and maintain healthy relationships with all internal functional areas, and take a leadership role with all internal project stakeholders Qualifications Associate/Bachelor's Degree OR equivalent work experience Highly proficient in Microsoft Office suite Basic budget/accounting skills Excellent verbal and written communication skills Detail oriented and organized Strong customer service and interpersonal skills Two years or more years of experience in the one or more of the listed fields: Pharmacy - Technician, Pharmacist, or Pharmacy Management Staff Healthcare Leadership Pharmaceutical Manufacturer Pharmaceutical Patient Services Prepaid industry Financial Services Preference given to those that reside in Raleigh/Durham/Chapel Hill, NC Area Expected travel: 30% Nationwide