Account Representative

Account Representative Date:

Apr 8, 2026

Location:

Amherst, New York, US Requisition ID:

20862

Description:

Account Representative•

Full-Time Location:

Amherst, NY Pay:

$39,520 per year

Start Date:

Monday, April 27th

SCHEDULE

Training:

Monday to Friday, 10:00 AM•7:00

PM Work Hours:

Monday to Friday, 10:00 AM•7:00 PM & 1 Saturday a month

JOB SUMMARY

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

Engage with customers to understand their financial situations and recommend appropriate payment solutions Handle inbound and outbound calls professionally and empathetically Work with compliance in mind by following federal and state regulations Meet performance goals related to call quality, resolutions, and collections metrics

What We're Looking For:

High school diploma or GED required At least 6 months of customer service or sales experience Stable work history and a professional demeanor Strong communication, problem-solving, and computer skills Ability to manage confidential information with care and discretion Reliable, self-motivated, and goal-oriented Why Join Firstsource?

Career Advancement:

We promote from within and support your growth

Meaningful Work:

Help customers take control of their financial future

Team-Oriented Culture:

Be part of a collaborative and supportive team

Skill Development:

Learn and grow with hands-on experience in collections and customer service

BENEFITS

(Eligible After 90 Days): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services

USA, INC.

is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans. Account Representative 3.1 3.1 out of 5 stars Amherst, NY $39,520 a year•Full-time Firstsource Healthcare 3,246 reviews $39,520 a year•

Full-time Account Representative Date:

Apr 8, 2026

Location:

Amherst, New York, US Requisition ID:

20862

Description:

Account Representative•

Full-Time Location:

Amherst, NY Pay:

$39,520 per year

Start Date:

Monday, April 27th

SCHEDULE

Training:

Monday to Friday, 10:00 AM•7:00

PM Work Hours:

Monday to Friday, 10:00 AM•7:00 PM & 1 Saturday a month

JOB SUMMARY

Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.

What You'll Do:

Engage with customers to understand their financial situations and recommend appropriate payment solutions Handle inbound and outbound calls professionally and empathetically Work with compliance in mind by following federal and state regulations Meet performance goals related to call quality, resolutions, and collections metrics

What We're Looking For:

High school diploma or GED required At least 6 months of customer service or sales experience Stable work history and a professional demeanor Strong communication, problem-solving, and computer skills Ability to manage confidential information with care and discretion Reliable, self-motivated, and goal-oriented Why Join Firstsource?

Career Advancement:

We promote from within and support your growth

Meaningful Work:

Help customers take control of their financial future

Team-Oriented Culture:

Be part of a collaborative and supportive team

Skill Development:

Learn and grow with hands-on experience in collections and customer service

BENEFITS

(Eligible After 90 Days): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with matching Paid Training Monthly Incentives and Recognition Programs PTO The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services

USA, INC.

is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.