Account Manager (Institutional Crypto)

Account Manager (Institutional Crypto) New York, NY Job Details Full-time $75,000 - $110,000 a year 17 hours ago Benefits Stock options Disability insurance Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Dashboard development Managing customer accounts Customer relationship building Customer retention SQL databases Bachelor of Science Identifying new business opportunities Upselling Mid-level Client relationship development SQL Analysis skills Bachelor's degree Prospecting Networking through strategic partnership building CRM system proficiency Cryptocurrency Account management Communication skills Python Pre-sales Investor relations Full Job Description The Tie is a leading provider of information services for digital assets. We serve hundreds of the world's largest institutions through The Tie Terminal and our data APIs, provide institutional staking solutions, offer investor relations services to leading token issuers, and license data feeds to crypto exchanges and platforms. Our core offering, The Tie Terminal, is the fastest and most comprehensive workstation for institutional digital asset investors. The Tie's clients include the leading traditional and crypto-native hedge funds, OTC desks, market makers, trading venues, banks, sell-side firms, and other institutional market participants. The Position As an Account Manager, you are responsible for delivering a high-touch white-glove experience supporting our clients while working closely with the Account Executive team to drive upsells and net revenue retention. You will build a network of strong relationships within your assigned accounts and be a brand ambassador for The Tie. What You Will Work On Build strong relationships with assigned institutional clients Work alongside the Account Executives to win new business and increase sales Provide support for customers in the pre-sales and post-sales processes Maintain CRM including recording details notes from meetings with clients Answering client questions via their designated support channel Communicate new feature launches Build dashboards, watchlists and news feeds for new clients Aggregate product feedback from clients and present to the product team Prospect and network for upsells to existing clients Drive net retention Requirements BA/BS degree or relevant account management experience Experience or passion for cryptocurrency markets is a must Experience interacting with institutional investors is strongly preferred An ability to gasp customers' needs and suggest timely solutions Excellent presentation, relationship building and communication skills Strong analytical and problem-solving skills SQL and Python experience is a plus CRM and client prospecting experience Benefits Competitive compensation Employee stock option plan Health, dental, vision, and disability insurance Flexible paid time off Flexible working hours A fast-paced and exciting work environment Strong teamwork-driven culture Salary range: $75,000 - $110,000 +

Commission Location:

New York City strongly preferred / hybrid considered The TIE Inc is an equal opportunity employer.