Account Management Specialist

Job Title:

Customer Service RepresentativeJob Description We are seeking a dedicated Customer Service Representative to support our mid-west sales team and their customers. This role involves interacting with customers to provide information on products and services, collecting and entering orders, and ensuring customer satisfaction through timely communication and problem resolution. Responsibilities + Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services. + Collect and enter orders for products. + Field customer questions and complaints, forwarding issues to the appropriate specialist or staff when necessary. + Ensure that appropriate actions are taken to resolve customers' problems and concerns. + Maintain customer accounts. + Provide timely communications to all internal departments and external customers. + Manage and provide solutions to customer inquiries. + Initiate and facilitate the customer complaint process. + Process returns and issue credits in a timely manner. + Collaborate with sales and purchasing to verify requirements are met. + Manage order backlog to avoid stockouts. + Track and manage customer forecasts. + Update system with all relevant information collected during customer service activities, including new customer details. Essential Skills + 2-3 years of customer service experience. + Experience with ERP systems, with a preference for Macola, but any ERP experience will suffice. + Strong attention to detail and professionalism. + Strong skills in Microsoft Office. + Experience in account management and building customer relationships. Additional Skills & Qualifications + Experience in packaging, manufacturing, or distribution companies is ideal. + Recent graduates with a bachelor's degree and customer-facing experience in environments such as restaurants, coffee shops, or bars are also considered. Work Environment This position is based in Cleveland and will require onsite presence during the training period of six months. After successful completion of training, a hybrid work arrangement may be offered. The company prides itself on maintaining strong relationships and a family-oriented culture. Job Type & Location This is a Contract to Hire position based out of Cleveland, OH. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cleveland,OH.

Application Deadline This position is anticipated to close on May 27, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.