Account Specialist

We are looking for a detail-oriented Account Specialist to support client relationships and day-to-day account operations in Mason, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys balancing customer support, reporting, and cross-functional coordination in a fast-paced environment. The person in this role will help ensure client information remains accurate, assist with onboarding activities, and contribute to a strong overall customer experience.

Responsibilities:

• Maintain accurate client and account records within company platforms and ensure information is kept current.
• Prepare recurring and ad hoc reports that provide clients and internal teams with timely business insights.
• Deliver and coordinate client training sessions, taking the lead when needed to improve user understanding and engagement.
• Partner closely with sales and account management teams to address client questions and support account growth efforts.
• Collaborate across internal departments to resolve issues, fulfill requests, and meet client expectations effectively.
• Assist with the setup and onboarding of new clients, helping create a smooth and organized transition into service.
• Make outbound calls to clients to encourage product usage, strengthen relationships, and increase adoption.
• Support ongoing platform upkeep and related administrative activities required for strong account service delivery.