Customer Support Account Manager | Eclipse

Job description Transform customer satisfaction into success! As a Customer Support & Account Manager, you will serve as the primary point of contact for customers enrolled in the Account Management program. You will be responsible for identifying and leveraging company-wide resources to address customer satisfaction, growth, or renewal risks and opportunities in your portfolio. We are seeking applicants with strong relationship-building skills, exceptional communication abilities, and a customer-centric mindset. Manage enterprise customers across Product Line teams, focusing on their business needs, projects, and code delivery to ensure success. Serve as the customer's advocate, ensuring high-priority issues and business needs are communicated to and addressed by the proper internal teams. Anticipate customer requirements and possible challenges, focusing on customer success within the assigned portfolio. Develop success plans for customers that outline critical success factors, metrics, potential issues, and recommendations. Conduct regularly scheduled customer check-ins and own the resolution of escalated customer issues and support cases. Monitor and facilitate customer adoption of product solution features and functionality. Build, maintain, and execute account plans for each assigned account, coordinating internal domain experts for delivery. Recommends specific solutions to achieve a customer's desired results. Bachelor's degree (or equivalent experience). Customer-centric skills. Knowledge of Microsoft

SQL, ERP

applications or analytical tools. Knowledge of financial, manufacturing, retail or distribution business processes. SaaS or e-Commerce experience. #Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. Comprehensive health and wellness benefits designed to support your overall well-being.

Career Development:

Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

Inclusive Workplace:

Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

Global Mobility:

Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued;

Range:

Minimum:

$94,000

USD Maximum:

$151,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average. We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information.

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