Account Services Specialist

Account Services Specialist Firstrust Bank United States, Pennsylvania, Horsham 1 Walnut Grove Drive (Show on map) May 12, 2026 FIRSTRUST BANKRecognizes the leader in you As one of the region's foremost community banking institutions, we take pride in fostering leadership. As a Firstrust employee, your growth is our growth. For you, that means great benefits, performance-based pay, a meaningful role, and resources to help your success. For us, that means employees who offer exemplary customer service with a commitment to our values - honesty, integrity and accountability. •Hybrid Position• Performs a variety of account servicing responsibilities for deposit accounts and customer records in accordance with requests and regulatory guidelines. Effectively communicate with internal and external customers while building and maintaining good working relationships.

JOB DUTIES AND RESPONSIBILITIES

Work efficiently with Relationship Managers and Fiduciary Agents regarding Custodial accounts and product features. Obtain all applicable documentation and customer information requirements ensuring accuracy while adhering to set-up standards and following applicable procedures. Process all transactional requests for Custodial accounts including opening and closing of them, account maintenance as well as providing monthly statements on a timely basis. Obtain all information required for state reporting to fulfill Date of Death information requests adhering to regulatory and internal procedures for completion deadlines. Place holds and account access restrictions on Custodial and Deceased customer accounts to ensure appropriate protection of funds. Process requests from other Business Teams that require deposit account restriction maintenance (escrow, fraud prevention, etc.) Review and submit reciprocal deposit placements for FDIC insurance coverage for CDARs program by required timeframe. Process necessary customer, general ledger and core system entries by account activities. Ensure renewal notifications are processed prior to maturity for provision of funds. Perform various quality control and support tasks such as but not limited to rate exceptions, card services, certificate maintenance and wire transfers.

PHYSICAL AND SENSORY REQUIREMENTS

Prolonged periods sitting at a desk and working on a computer.

POTENITAL ON-THE-JOB-RISKS

None identified.

EDUCATION, TRAINING AND EXPERIENCE

High School Diploma or equivalent 3 - 5 years of banking experience focused on banking operations Strong interpersonal skills with clear and professional communication Demonstrate a friendly, positive attitude, self-motivator Above average organizational and time management skills Strong attention to detail and problem-solving skills Self-motivated with the ability to multi-task with an excellent degree of versatility and flexibility with prioritization of work Intermediate knowledge and skills in Microsoft Office Suite Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran's status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Firstrust Bank is an Equal Opportunity Employer. If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process. Firstrust provides reasonable accommodations so that disabled individuals may participate in the application and selection process. Please state your reasonable accommodation request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Firstrust will be reviewed at the email address and phone number supplied. Please advise Firstrust of any accommodation you require to express an interest in a specific opening by emailing or calling: reasonableaccomdations@firstrust.com or 215-728-8265.