Customer Account Representative

Target PR Range:

19-25/hr •Depending on experience

Job Description:

The Customer Account Representative serves as a key liaison between client and its customers, supporting high-volume order processing and customer service operations for the U.S. business. This role is responsible for managing the order-to-cash process, including order entry, issue resolution, and coordination with cross-functional teams.

Key responsibilities include:

Processing customer orders via SAP (phone, email, and EDI) with same-day accuracy Responding to customer inquiries and resolving issues in a timely and professional manner Supporting order-to-cash activities, including pricing, inventory coordination, and shipment logistics Collaborating with internal teams (contracts, credit, logistics) to resolve discrepancies and ensure accurate order fulfillment Maintaining customer account records and compliance documentation (e.g., licensure) Managing multiple priorities in a fast-paced, high-volume environment

Minimum Required Qualifications:

High School diploma or equivalent 2-5 years of customer service experience, preferably in a high-volume or phone-based environment Strong verbal communication skills and ability to handle customer interactions professionally Ability to work independently, problem-solve, and adapt in situations without strict SOPs Basic to intermediate proficiency with Microsoft Office (including Excel) Ability to manage multiple priorities under time constraints Preferred / Nice to

Have Qualifications:

Experience with SAP or other ERP systems (trainable) Experience in order entry, order management, or order-to-cash processes Prior experience in pharmaceutical, healthcare, or regulated environments Experience in call center, hospitality, retail, or other customer-facing roles Strong analytical and organizational skills