Account Management Specialist

Account Management Specialist Levittown, PA 1 DAYS AGO 22514700 Summary Levittown, PA In-Person Competitive Salary 3 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Full-Time Description Account Management Specialist The Griff Network - Fallsington, Pennsylvania, United States

THE GRIFF NETWORK

"We Make Materials That Create Solutions" The Account Management Specialist will be responsible for:

• Entering of orders as needed
• Send Acknowledgment of orders to customers via email as needed
• Distribution of orders to production and material bins as needed
• Send Material Confirmations via email as needed
• Update/Maintain delivery dates once received from Production Planner on a daily basis
• Process new accounts and maintain current accounts
• Process samples, trails and quotes as requested for customers
• Informs customers of changes throughout order life cycle
• Enters contract information, material specs, product details and all other critical information required to meet customer demands
• Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortages as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
• Processes complaints concerning any issue with a Customer's order or requirements
• Answer telephones Competency of position requirements:
• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Works well in group problem solving situations
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Listens and gets clarification
• Balances team and individual responsibilities
• Understands business implications of decisions
• Must want to love to succeed
• Work with purpose and urgency
• Able to deal with frequent change, delays, or unexpected events
• Follows instructions
• Responds to management direction
• Takes responsibility for own actions
• Prioritizes and plans work activities
• Organizes or schedules sales teams tasks For more career opportunities or to stay connected with us online subscribe to our newsletter on www.

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Description:

An Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties.

Associate Industry:

• Paper and Film Products
• Flexible Packaging

Converting, Coating and Extrusion Employment Type:

Full-Time Job Qualifications:

• Must have 3 to 5 years experience in customer service field
• High School education is needed
• Business to Business work experience is preferred Paths for

Advancement:

• Inside Sales
• Outside Sales
• Project Lead
• Project Manager Additional Details

Driver's License:

Class C - Standard Drivers License How To Identify Potential Job Scams