Client Relations & Floor Manager

Client Relations & Floor Manager 322 E Lancaster Ave, Wayne, PA 19087 $19

• $25 an hour
• Part-time $19
• $25 an hour

•

Part-time About Us:

Mane Techniques Hair Artistry & Extension Specialists is a luxury specialty salon located in Wayne, PA, specializing in dimensional hair color, luxury hair extensions, and elevated guest experiences. At Mane Techniques, we are passionate about creating a supportive, growth-oriented, and team-focused environment where both our guests and team members feel genuinely cared for. We believe in continued education, professionalism, collaboration, and helping every team member grow both personally and professionally. We are currently looking for a warm, organized, and motivated Part-Time Front Desk / Client Relations team member who loves people, thrives in a fast-paced luxury environment, and is excited to be part of a salon culture centered around hospitality, beauty, and connection.

Our work environment includes:

Growth opportunities On-the-job training Company perks Safe work environment Supportive management team Characteristics of a

Mane Techniques Team Member:

Positive Team-oriented Motivated Communicative Professional Organized Proactive Solutions-focused Job Overview:

As a key member of the Mane Techniques leadership and support team, the Client Relations & Floor Manager plays an essential role in delivering exceptional guest experiences, supporting daily salon operations, and helping maintain a positive, organized, and elevated salon environment. This role requires a proactive, dependable, and highly organized individual with strong communication skills, professionalism, and the ability to multitask in a fast-paced luxury salon setting. The ideal candidate is solutions-oriented, team-focused, and committed to maintaining high standards of client care, team support, and operational consistency. This position includes primarily in-salon hours, with limited pre-approved remote administrative time available based on operational needs, role performance, and consistency in meeting expectations.

Core Responsibilities:

Deliver exceptional guest experiences through professional, warm, and timely communication Manage salon phones, emails, text communication, and scheduling software Coordinate and maintain stylist schedules, appointment adjustments, and guest follow-up communication Support daily salon operations and floor coordination Maintain organization and professionalism throughout the salon environment Assist with retail organization, inventory checks, and front desk presentation Communicate effectively with management, stylists, assistants, and guests Help resolve guest concerns professionally using a solutions-focused mindset Support operational consistency and uphold Mane Techniques brand standards Follow up with first-time guests and transformation clients to ensure satisfaction and continued support Monitor and respond to client inquiries professionally and promptly Assist with maintaining a visually appealing and welcoming front desk and retail environment

Qualifications:

Strong communication and customer service skills Professional, dependable, and highly organized Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Strong problem-solving skills and attention to detail Comfortable with technology and scheduling software Previous salon, spa, hospitality, or luxury customer service experience preferred Ability to adapt quickly and maintain professionalism under pressure

Schedule & Availability:

Approximately 25 hours per week Weekdays required with occasional Saturday availability Primarily in-salon position with limited pre-approved remote administrative work when applicable Flexibility and adaptability are important, as Mane Techniques operates differently than a traditional salon setting

Professional Standards:

At Mane Techniques, professionalism, accountability, communication, and kindness are essential. We are looking for a team member who is proactive, dependable, solutions-oriented, and committed to contributing positively to both the guest experience and overall team culture.

Culture:

At Mane Techniques, we take pride in nurturing a dynamic and inclusive team culture where professional growth and well-being are prioritized. From leadership to new hires, a growth mindset is actively cultivated. We promote collaboration and camaraderie through engaging team activities, open communication, and recognition of exceptional work. Feedback is valued and encouraged to support continuous improvement. We care deeply about your physical and mental wellness and provide resources to support work/life balance. Goal setting, mentorship, and development opportunities are offered to help you grow. Above all, kindness, respect, professionalism, and inclusivity are non-negotiable. We strive to create an environment where everyone can thrive.

Pay:

$19.00

• $25.

00 per hour

Benefits:

Flexible schedule Flexible spending account

Work Location:

In person