Account Manager

Account Manager Cardinal Novelty, LLC Rosedale, MD Job Details Full-time $52,500 - $60,000 a year 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance 401(k) matching Qualifications Customer communication Interpersonal skills Spreadsheets Account development Bachelor's degree Attention to detail Sales management systems proficiency Meeting or exceeding sales goals CRM system proficiency Productivity software Account management Sales automation technologies Full Job Description Company Description Cardinal Novelty is one of the largest suppliers to the bulk vending, redemption, and amusement industries. For over 60 years, we've manufactured our own toy capsules and supplied vending operators, redemption centers, and amusement businesses with toy capsules, gumballs, candy, plush, and vending supplies — all at factory-direct pricing and shipped fast from our 100,000 square foot warehouse. Account Manager We're currently looking for a customer support focused Account Manager to help us grow. This is a hybrid in person and remote role. At times it's helpful to be in person for meetings and seeing new product in our warehouse, but you can also handle your responsibilities remotely. The candidate should live in the Baltimore area though. We are seeking a driven and relationship-focused Account Manager to join our growing team. This role is responsible for managing and expanding an assigned portfolio of bulk vending operators, bowling alleys, dentist offices, arcades/fun zones, and small business accounts while actively pursuing new business opportunities. The ideal candidate thrives in both reactive customer support and proactive sales development, someone who can nurture existing partnerships while hunting for new ones. You'll serve as the primary point of contact for your accounts, driving sales performance, identifying growth opportunities, and delivering solutions that help our customers succeed. This position requires strong communication skills, a customer-centric mindset, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities Account Management & Growth Own and manage an assigned book of vending operator and small business accounts, driving sales performance and customer retention Build strong relationships with operators and business owners to understand their needs and deliver tailored solutions Conduct regular account reviews to identify opportunities for expanded product offerings and increased order volume Monitor buying patterns and recommend new items, promotions, and product lines to grow account revenue New Business Development Proactively identify and pursue new customer opportunities through outreach, networking, and lead generation Convert prospects into long-term customers by presenting compelling product solutions and demonstrating value Develop territory plans and strategies to expand market presence within the vending industry Customer Support & Communication Respond to customer inquiries, orders, and concerns promptly with a focus on resolution and satisfaction Coordinate with internal teams to ensure accurate order processing, delivery timelines, and issue resolution Serve as the voice of the customer internally, sharing feedback with Product Development, Marketing, and Operations Sales Operations Track and report on key performance metrics, sales goals, and account activity Maintain accurate records in CRM and order management systems Participate in product training to stay current on new releases and industry trends Support tradeshow preparation and attend industry events as needed Qualifications 1+ years of experience in account management, inside sales, or business development Proven track record of meeting or exceeding sales goals Experience in bulk vending, amusement, toys, novelty, or candy industries preferred Strong interpersonal and relationship-building skills Excellent verbal and written communication abilities Proficiency in Microsoft Office Suite, particularly Excel Experience with CRM systems (Salesforce, HubSpot, or similar) Ability to manage multiple accounts and priorities simultaneously Self-motivated with a hunter mentality and customer-first approach Bachelor's degree preferred What We're Looking For A balance of strategic thinking and hands-on execution Someone who takes initiative and doesn't wait to be told what to do Comfortable making outbound calls and building relationships from scratch Detail-oriented with strong follow-through Team player who collaborates well across departments Genuine enthusiasm for the vending and novelty products industry Compensation & Benefits $52,500 Base + Reactive Commission + Proactive Commission. Reactive commission means you earn commission for simply taking an order from an existing client you didn't source. Proactive commission is a relationship that you sourced yourself and closed the sale.

OTE:

$60k/year+ / Uncapped Commission Health Insurance, Dental & Vision 401k Healthy vacation policy Clear path to Account Executive and Director level and sales leadership as the team grows. Our competitors are 10x the size as us with more expensive prices.

Pay:

$52,500.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Work Location:

Hybrid remote in Rosedale, MD 21237