Account Specialist UPM

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Serves customers by completing new account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service. Contributes to customer retention by strengthening and developing relationships with existing and new customers. Detailed account analysis to develop action / development plans for specified accounts. Material layout and determining associated processing costs. The execution of outbound sales campaigns. Contacts prospective customers and maintains regular communication with existing accounts. Monitor market trends and adjust sales efforts accordingly. The collection and dissemination of relevant sales intelligence from all sales activities. This includes entry of relevant information into system and communication to relevant parties / individuals in the company. Back-up team-mates. Assist existing accounts and new accounts and prospects.

SUPERVISORY RESPONSIBILITIES

This position has no direct reports. The position will however occasionally act in a supervisory capacity when coordinating the efforts of multiple individuals in the interest of executing a campaign or resolving a customer issue.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL SKILLS

Requires strong communication skills including the ability to effectively interact face-to-face, via e-mail or by telephone with customers. Additionally, requires the ability to effectively communicate findings and other relevant data to upper management. Requires strong math skills. Requires the ability to calculate figures and amounts such as discounts, percentages, circumference and volume. Ability to apply basic concepts of algebra and geometry. Requires strong analytical skills. Requires the ability to define problems, collect data, establish facts and draw valid conclusions / resolutions. Requires computer skills. Requires the use of common computer programs like Microsoft Word, Excel and PowerPoint to create hard and soft copy communication and presentations. Requires good organizational skills, attention to detail, dependability, proactive mindset, and problem-solving skills. Requires the ability to multi-task and adapt to a fast- paced work environment where prioritization of workloads is critical on occasion. EDUCATION and/or

EXPERIENCE

High School Diploma with Bachelor's degree (B.A.) from four-year college or university preferred combined with prior sales experience and/or training.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. This position is a hybrid position of 2 days at home and 3 days in the office, once training is completed.