AT&T Account Manager

Lucent Bridge is hiring a full - time AT&T Account Manager to connect individuals with AT&T Fiber. The AT&T Account Manager will oversee each customer account with care, explaining how fiber-optic internet enhances streaming, remote work, and daily connectivity. Through diligent account management, you'll drive meaningful results that expand fiber access throughout the community. As an AT&T Account Manager, you will be trained to oversee customer accounts from the first conversation through long‑term service, ensuring a smooth, professional experience at every stage. The AT&T Account Manager will also contribute to the team's enrollment objectives by identifying customers who are ready to upgrade or add Wi‑Fi solutions. Role Responsibilities for an AT&T Account Manager -

Entry Level:

Oversee customer accounts from initial outreach through ongoing account support, ensuring a smooth and professional customer experience at every stage. Manage customer interactions related to AT&T Fiber services, account updates, and connectivity solutions while maintaining accurate customer information and documentation. Serve as a primary point of contact for customer accounts, providing timely follow-up, resolving concerns, and ensuring long-term customer satisfaction. Coordinate with team members and leadership to support account objectives, customer retention efforts, and overall operational goals. Monitor account activity and customer needs to identify opportunities for service upgrades, additional Wi-Fi solutions, or enhanced connectivity options. Assist in onboarding and account setup processes to ensure customers feel informed, supported, and confident throughout their experience. Contribute to team performance by helping maintain organized account management practices, consistent communication, and high-quality customer support standards. What You'll Gain as an

AT&T Account Manager- Entry Level:

Get professional training to confidently address customer questions. Strengthen account management by ensuring customer satisfaction. Gain hands-on account support experience while learning to drive conversions. Qualities of an

AT&T Account Manager- Entry Level:

A high school diploma or GED is preferred but not required. Works toward goals with determination, persistence, and focus. Solves problems quickly and effectively to maintain customer satisfaction. Cooperates well with teammates to achieve shared success.

Pay:

$65,159.57 - $78,471.74 per year

Benefits:

Employee discount Professional development assistance

Work Location:

In person