CMN Supervisor

CMN Supervisor Medical Service Company - 3.4 Cleveland, OH Job Details Full-time $49,387 - $74,080 a year 13 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Referral program Pet insurance Qualifications High school diploma or GED Computer skills Clerical experience Physical document handling Office record organization Full Job Description At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are excited to announce that we are hiring for a full-time hybrid position . Work in our office location on Tuesdays, Wednesdays, and Thursdays , and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team! Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program Social Recognition Program Employee Engagement Opportunities CALM App 401k (with a matching program) / Roth IRA Company Discounts Payactiv/On-Demand Pay Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays The CMN Supervisor Coordinate, lead and manage the daily activities of the Revenue Qualification Dept.

Responsibilities and Duties:

Monitor daily activities among the CMN representatives to ensure revenue is created and billed timely and accurately. This is to be accomplished through task assignment, delegation to team members, and management of project completion. Coordinate available resources to appropriately staff each Team for efficient daily productivity Daily review of the Brightree RC worklists, monitor and assist with timely follow up and accurate logging. Daily review of the SNAP worklists, monitor and assist with timely follow up and accurate verification of documents. Monitor daily processes that all standard operating procedures and guidelines are being adhered to. Supervise the CMN team effectively to assure both internal and external customers receive the ultimate customer service experience when interacting with the department. Serve as the daily lead and role model for the entire CMN team. Mentor all staff members to enable achievement of functional team objectives (FTOs). Monitor staff performance within the CMN Team through daily review of productivity dashboards and work directly with the Manager, CMN and PAR on observations and concerns. To assist and provide feedback on end of year performance appraisals To assist with monthly one-on-one meetings for CMN staff members to provide performance feedback, motivate toward goal achievement, and request input on departmental improvement. To assist with training and re-training for all new and current staff members. Assist Manager, CMN and PAR in setting departmental goals, reviewing team member performance, and allocating resources to accomplish objectives. As part of the qualification team, participate in rotating responsibilities including after hours.

Qualifications:

Education:

High school diploma required.

Experience/Knowledge/Skills/Physical Requirements:

Minimum 5 years of Revenue Cycle experience in the HME field. 2-3 years of leading a team or training experience Customer oriented with strong communication skills. Interpersonal and organizational skills required; TEAM player. Ability to develop, organize and coordinate paperwork flow. Required to travel as part of the weekly schedule and as needed. Office/clerical motor skills with extensive computer and telephone experience.