Customer Account Representative

Job Summary Pitman Farms is committed to producing high‑quality products while fostering strong relationships with customers and communities. As a Customer Account Representative, you'll play a vital role in ensuring customers receive exceptional service and support. The Customer Account Representative supports Pitman Farms' customers and internal teams by managing account activity, processing accurate invoicing, resolving consumer affairs complaints, and accurate order entry. This hybrid role requires the ability to work remotely while reporting to the office at least one day per week at one of our designated locations: Wichita, Kansas; Mt. Crawford, Virginia; or California, Missouri.

Key Responsibilities Order Entry:

Accurately enter customer orders into the system, ensuring accuracy of product codes and quantities to the original order submitted by customer Cross‑

Functional Collaboration:

Partner with internal departments to ensure accurate billing, smooth order fulfillment, staying within dock capacity on orders that can ship per day and timely resolution of customer issues.

Customer Invoicing:

Prepare, review, and process customer invoices with accuracy and timeliness.

Consumer Affairs Complaints:

Receive, document, and resolve consumer complaints in alignment with company policies and service standards.

Issue Resolution:

Investigate and resolve shipping discrepancies, billing disputes, and order‑related concerns by collaborating with logistics, sales, business managers and accounting teams.

Account Support:

Serve as a primary point of contact for assigned accounts, providing proactive communication and exceptional service.

Documentation:

Maintain organized and complete records of orders information including what is shipping from 3rd party warehouses, customer interactions, complaints, resolutions, and account activity. Qualifications Experience in customer service, inside sales, account management, or administrative support. Strong attention to detail and accuracy in data entry and documentation. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast‑paced environment. Professional problem‑solving and critical thinking skills. Proficiency with Sales Pad, Cat2, or other warehouse or order entry systems would be a plus Familiarity with food production, agriculture, or consumer goods industries is beneficial but not required.

LOCATIONS

Wichita, KS - California, MO -

Dayton, VA Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance Work from home

Work Location:

Hybrid remote in California, MO 65018