Customer Relationship Manager

Company Overview Current Office Solutions has been a trusted provider of comprehensive office solutions for over 25 years. Our commitment to dependability, high-quality products, and exceptional customer service has established us as a leader in fostering lasting client relationships based on trust, loyalty, and respect. We are seeking an energetic and proactive Customer Relationship Manager to join our dynamic team. In this role, you will be the driving force behind building and maintaining strong relationships with our clients, ensuring their needs are met with excellence. Your leadership skills will help guide our customer service initiatives, enhance client satisfaction, and support the growth of our business through effective management and strategic communication. Responsibilities Develop and nurture long-term relationships with clients to foster loyalty and satisfaction Collaborate with internal teams to deliver outstanding support and solutions tailored to client needs Manage multiple client accounts, ensuring timely responses and resolution of inquiries or issues Analyze customer feedback and data to identify opportunities for service improvement and sales growth Negotiate contracts, renewals, and service agreements to maximize value for both clients and the company Collaborate with sales teams to identify new business opportunities within existing accounts Requirements Proven experience in customer service Excellent communication skills Demonstrated negotiation skills with a focus on sales growth and client retention Analytical skills to interpret customer data and develop actionable insights Experience in managing multiple projects simultaneously while maintaining attention to detail Ability to build rapport quickly, resolve conflicts diplomatically, and foster positive relationships Advanced proficiency in Microsoft Excel, including formulas, data analysis, and pricing calculations Join us as a Customer Relationship Manager and become a vital part of a company dedicated to delivering exceptional service while supporting your professional growth. We value energetic leaders who thrive on building meaningful connections and driving success through strategic management.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Bryan, OH