Redemptions Specialist

Redemptions Specialist Millennium Capital and Recovery Corporation - 2.9 Akron, OH Job Details Full-time $20 an hour 1 day ago Benefits Paid holidays Disability insurance 401(k) 3% Match Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Active listening High school diploma or GED Conflict management Outbound calling Client interaction via phone calls Full Job Description Classification​:

Non-Exempt Reports To:

VP of Operations, Post Recovery and Remarketing SUMMARY:

Provide support to clients and accounts within Redemptions Operations. Communicating with clients, consumers, and repossession agents via phone, email, and internal systems to ensure accurate and timely data is processed. Role requires high call volume (inbound and outbound calling).

ESSENTIAL RESPONSIBILITIES

§ Communicate via inbound and outbound calling, email, and internal systems with our clients and agent network regarding specific account information, account assignments and actions to effectively execute the repossession and redemptions process. § Perform necessary follow-up functions to meet client requirements. § Process documentation and prepare reports as necessary to support account and client requirements. § Resolve account issues as needed and communicate issues / concerns regarding account activity to supervisor and management. § Run reports detailing how long units have been on lot and follow up with clients or debtors as is necessary. § Communicate via phone, email, and internal systems with both agents and clients to obtain necessary quote information § Assume additional responsibilities as requested by management. § Perform other related duties as required. § Communication via phone, email, and internal software (high call volume is expected)

COMPETENCIES

§ Deescalation and Customer Service § Excellent verbal and written communication. § Strong customer service skills including active listening. § Organizational skills, a sense of urgency and strong attention to detail. § Intermediate Microsoft Word, Excel, Outlook. § Able to meet requirements with minimal oversight and direction.

Required Education and Experience :

§ Highschool Degree/GED § 2-4 years of heavy phone call experience (preferred)

Work Environment:

§ This position operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this position, the employee is occasionally required to sit and stand for extended periods; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Authorization :

Must be authorized to work in the United States.

Other Duties:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

PTO:

4.00 hours biweekly (13 days annually), (15 days annually after first partial year) 9 Paid Holidays 1 Floating Holiday Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Disability Insurance Employee Assistance Program 3% 401(k)

Match Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Heavy Phone Call:

3 years (Preferred) Conflict management: 2 years (Preferred) Ability to

Commute:

Akron, OH 44311 (Preferred) Ability to

Relocate:

Akron, OH 44311: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Akron, OH 44311