Sales Account Manager ( Contract Renewals )

Sales Account Manager ( Contract Renewals ) Compass IT Compliance North Providence, RI Job Details Full-time From $50,000 a year 10 hours ago Benefits Paid holidays Disability insurance Health insurance Unlimited paid time off Dental insurance Flexible spending account Tuition reimbursement Military leave Paid time off Paid military leave Parental leave Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Retirement plan Qualifications Teamwork Computer Science Process improvement Account development Bachelor's degree Sales management systems proficiency CRM system proficiency Productivity software Sales automation technologies

Full Job Description Job Summary:

Compass IT Compliance is seeking a proactive and detail-oriented Sales Account Manager to lead and manage the contract renewal process for our existing client base. This role is critical to maintaining high customer retention, ensuring timely renewals, and identifying opportunities for upselling and cross-selling within our compliance and cybersecurity service offerings.

KEY RESPONSIBILITES

Contract Renewal Management:

Own the end-to-end renewal process for client contracts. Ensure timely and accurate execution of renewals. Review and negotiate contract terms in alignment with company policies.

Client Relationship Management:

Serve as the primary point of contact for clients during the renewal cycle. Build and maintain strong relationships with key stakeholders. Address client concerns and escalate issues when necessary.

Sales Collaboration:

Partner with sales and customer success teams to identify upsell and cross-sell opportunities. Support multi-year renewal strategies and pricing discussions.

Forecasting & Reporting:

Maintain accurate renewal forecasts and pipeline tracking in CRM (Salesforce preferred). Provide regular reporting on renewal performance and trends.

Process Optimization:

Identify areas for improvement in the renewal workflow. Collaborate with legal, finance, and operations to streamline contract processing.

QUALIFICATIONS

2+ years of experience in sales, account management, or renewals (preferably in IT, SaaS, or compliance services). Strong negotiation and communication skills. Proficiency in CRM tools (Hubspot preferred) and Microsoft Office Suite. Ability to manage multiple accounts and prioritize effectively. Bachelor's degree in Business, Computer Science, Marketing, or related field preferred.

PREFERRED SKILLS

Experience in IT compliance, cybersecurity, or managed services. Technical Sales Support experience a plus. Familiarity with contract lifecycle management tools. Data-driven mindset with ability to analyze customer trends and behaviors. Strong verbal and written skills. Why You'll Love It Here Gain hands-on experience working with seasoned cybersecurity and compliance professionals. Exposure to multiple industries, regulatory frameworks, and client environments. Opportunities for mentorship, professional certifications, and career advancement. A collaborative, supportive work culture that values learning and innovation. Competitive benefits and work-life balance.

We Offer:

Competitive base salary with commission! Comprehensive medical, dental, and vision coverage Life insurance Flexible Spending Account - healthcare and dependent care Retirement Simple IRA with employer match Unlimited PTO and Paid Holidays Employee Development Work/Life Balance A supportive work environment Leave benefits include disability, paid family medical leave, and paid military leave Additional benefits include training/education reimbursement, employee assistance program, and more! Ready to Apply? If you are looking for a role where you can use your experience to make a measurable impact, we would like to hear from you. Please visit our website at www.compassitc.com to learn more and submit your application!

Pay:

From $50,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in North Providence, RI 02904