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Technical Account Manager

Job

Cypress HCM

Remote

$113,090 Salary, Full-Time

Posted 6 days ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Technical Account Manager at Cypress HCM Technical Account Manager at Cypress HCM in Burlingame, California Posted in about 14 hours ago.

Type:

full-time

Job Description:

Job Details Technical Account Manager (Contract)

Location:

San Jose, CA 95110 (preferred hybrid) Open to Remote.

Duration:

6/15/2026 to 11/30/2026

Team:

US TAM Engagement Overview Seeking an experienced Technical Account Manager to provide leave-of-absence coverage supporting enterprise customers utilizing Experience Cloud technologies. This individual will serve as a trusted advisor and central point of contact, helping customers maximize adoption, performance, and business value from solutions. Responsibilities Serve as the primary point of contact for assigned enterprise customers while maintaining high levels of customer satisfaction Build strong relationships with customer stakeholders, including Director and VP-level executives Translate business objectives into technical and operational plans Coordinate customer adoption, optimization, and ongoing success initiatives Lead customer discussions related to platform changes, upgrades, and complex technical environments Drive resolution of critical technical issues and customer concerns Provide proactive communication regarding upcoming releases, changes, and potential business impact Conduct regular customer check-ins and participate in Quarterly Business Reviews Deliver status updates, recommendations, best practices, and strategic guidance Collaborate cross-functionally with internal teams to advocate for customer needs Manage expectations and maintain effective communication across customer and internal stakeholders Required Qualifications Bachelor's Degree in a technical field or equivalent professional experience 7+ years of experience in technical consulting, customer success, technical account management, customer support, development, or related marketing technology roles Strong customer-facing experience supporting enterprise-level clients Experience leading executive-level customer conversations and presentations Strong communication and relationship management skills Ability to quickly learn and adapt to new technologies Experience with one or more of the following: Java SQL JavaScript AngularJS jQuery

CSS REST

APIs XML Web server technologies Strong problem-solving, project management, and cross-functional collaboration skills Preferred Qualifications Experience supporting Adobe Experience Cloud products Experience with Marketo Engage Experience with Adobe Journey Optimizer B2C Exposure to Real-Time CDP Exposure to Adobe Experience Platform Exposure to Adobe Target Compensation Pay Rate $54.37 per hour

Requisition ID:

#37352832