Technical Account Manager

Technical Account Manager at Cypress HCM Technical Account Manager at Cypress HCM in Union City, New Jersey Posted in 5 days ago.

Type:

full-time

Job Description:

Job Details Technical Account Manager (Contract)

Location:

Remote EST Duration:

08/01/2026 - 01/31/2027

Team:

Search & Discovery Overview Seeking a Technical Account Manager to provide leave-of-absence coverage supporting enterprise customers within Adobe's Ultimate Success organization. This role partners closely with Customer Success Managers, Field Engineers, Sales, and customer stakeholders to drive strategic account planning, value realization, executive reporting, and customer success outcomes across Adobe Experience Cloud environments. Job Description Customer Planning & Documentation Create, update, and maintain customer-facing strategic documents including: Mutual Action Plans (MAPs) Value Runbook Assessments Strategic Business Reviews Annual Account Plans Partner with Customer Success Managers, Field Engineers, and Sales teams to align deliverables with customer business objectives Ensure customer success strategies are documented and actionable Internal Collaboration & Account Strategy Attend planning sessions with Field Engineers to review customer objectives and success plans Ensure Success Accelerators are incorporated into account strategies Coordinate cross-functional engagement across Adobe teams to support customer initiatives Identify and remove obstacles impacting customer value realization Outcome Capture & Reporting Document and report qualitative and quantitative customer outcomes Track improvements in efficiency, productivity, adoption, and business performance Capture customer feedback and success metrics Develop executive-ready reports demonstrating value delivered Success Accelerator Support Support customer initiatives including: Operating Model & Change Management Digital Strategy & Roadmap Development Tool Workflow Optimization Governance Best Practices Collaborate with Field Engineers to align accelerator recommendations with customer priorities Required Qualifications Experience as a Technical Account Manager, Customer Success Manager, Strategic Customer Success Lead, or similar customer-facing role Strong knowledge of Adobe Experience Cloud products including AEM, Adobe Analytics, Adobe Target, Adobe Journey Optimizer, Adobe Experience Platform, and Marketo Experience creating Mutual Action Plans, executive business reviews, account plans, and customer roadmaps Ability to understand customer technical environments, integrations, APIs, and data flows Strong executive presentation and customer-facing communication skills Experience measuring customer outcomes, adoption, value realization, and ROI Proven ability to partner across Sales, Customer Success, Engineering, Support, and Consulting organizations Strong project and program management capabilities Ability to manage multiple enterprise customer initiatives simultaneously Preferred Qualifications Adobe certifications AWS, Azure, or Google Cloud certifications PMP, PRINCE2, or similar project management certifications ITIL certification or service management experience

Compensation Pay Rate:

Up to $90.39 per hour

Requisition ID:

37318097