Account Manager

Account Manager Sunstates Security - 3.4 Brentwood, TN Job Details Full-time $50,000 - $60,000 a year 3 days ago Qualifications Computer operation Vehicle inspections Managing customer accounts Managing physical security teams Budget management Incentive plan management Customer relationship building Security team coordination Team supervision Visual inspections for vehicle diagnostics Automotive preventive maintenance inspections Standard Operating Procedures (SOPs) implementation Coaching Leave management Staff scheduling Client rapport building In-person customer service Operations coordination planning Team scheduling Performance feedback (performance evaluation method) Performing regular vehicle safety checks Microsoft Office Disciplinary action management Driver's License Training employees on security practices Compliance management Internal employee customer service Staff policy implementation Quality control Employee relations management Full Job Description Account Manager Sunstates Security is currently seeking an Account Manager/Security Director for an upscale, fast paced, private gated community. Responsible for the daily functioning of a contract site including operations, training, customer service, personnel motivation and management, security & safety in accordance with Sunstates objectives. This is an active hands-on role. The ideal candidate will provide leadership to employees and develop and maintain strong relationships with customers, present professionally, excellent written and verbal skills, proficient computer skills to include MS Office and be able to learn other programs, and possess a valid Driver's License and be 21 years of age or older with a clean driving record. This position offers a salary of $50,000 - $60,000 per year. Responsibilities may include, but are not limited to: Supervisory/Leadership Functions Responsible for the direction, coordination, and supervision of all site Security Officers. Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics. Train subordinates on procedural guidelines, chain of command, company policies, and operational & site-specific forms. Enforce consistency in policy and procedure implementation with the site. Manage employee performance for the site including appraising performance; administering reward and incentive programs; coaching; inspections; and corrective actions with branch management guidance. Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance. Operations Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are addressed with management guidance. Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment. Produce Quality Assurance checks (QA1A) through eHub to assure positive results and monthly vehicle inspections through eHub for vehicle(s) used at the site. Ensure there are no dark hours. Cost Control & Budgetary Responsibilities With Regional Management assistance, ensure account remains consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management). May perform other duties as assigned by Management and in coordination with the Operation Manager.