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Account Manager
Job
Mirror Lawn Turf Doctor
Jackson, TN (In Person)
Full-Time
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Job Description
Job Summary The Account Manager is the primary point of contact between the facility company and its clients. This role ensures service delivery meets client expectations, which can be across multiple sites and service lines including HVAC, electrical, lighting, plumbing, landscaping, snow removal, and handyman general maintenance. The Account Manager oversees communication, contract compliance, and vendor performance, ensuring client satisfaction while driving account retention and growth. Responsibilities Highly effective
Account Managers:
- Should be fluid in Facilities Operations and Property Management oversight including landscaping and snow services;
- Develop strong relationships with facility managers, vendors, procurement teams, and corporate contacts;
- Track and report on work order metrics, completion rates and trends
- Provide Clients with regular performance reports and recommend service optimization and out of scope work when needed;
- Analyze service data for efficiency and cost savings opportunities;
- Manage budgets, purchase orders and approval of workflows;
- Collaborate with Finance for vendor payments and update database.
Skills Qualifications:
'Ideal' candidates would have:- 3+ years in facility maintenance, property management or related field;
- Extensive background in account management or customer service;
- Strong understanding of work order management systems, Facil IT, FM Pilot, Service Channel, Corrigo, etc;
- Strong organizational, communication and problem solving experience with the ability to multi-task;
- Financial acumen particularly with managing budgets and reporting.