Technical Account Manager, Google Cloud Consulting, Telco

Technical Account Manager, Google Cloud Consulting, Telco corporate_fare Google place Addison, TX, USA ; Austin, TX, USA ; +3 more ; +2 more bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. info_outline X This role may also be located in our Playa Vista, CA campus. Applicants in the

County of Los Angeles:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.

Benefits for this role include:

Health, dental, vision, life, disability insurance

Retirement Benefits:

401(k) with company match

Paid Time Off:

20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment

Sick Time:

40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks

Baby Bonding Leave:

18 weeks

Holidays:

13 paid days per year

Note:

By applying to this position you will have an opportunity to your preferred working location from the following: Addison, TX, USA; Austin, TX, USA; Los Angeles, CA, USA; Kirkland, WA, USA .

Minimum qualifications:

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.

Preferred qualifications:

MBA or Master's degree in a Management, Technical, or Engineering field. Experience translating business requirements into technological solutions. Experience in application or workload migration to public cloud providers. Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions. Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks. Excellent written and verbal communication, presentation, problem-solving, and client management skills. About the job Responsibilities Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and manage timelines, milestones, migration goal and business transformation strategies. Advocate for customer needs in order to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum. Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs. Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution. Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.