Account Manager

Job Title:

Account Manager - Delivery Partners Job Description This individual contributor Account Manager role focuses on owning and growing a portfolio of Delivery Partners across delivery stations in an assigned region. You will develop and execute territory plans that drive successful partner launches, sustain high performance, and support long-term retention. The role requires close collaboration with station operations and program teams to solve complex problems in a rapidly evolving last-mile delivery network, while building processes from scratch and driving innovation. Responsibilities Own a portfolio of Hub Delivery Partners across delivery stations in an assigned region and serve as their primary point of contact. Develop and execute territory plans that support partner launch success, ongoing performance, and retention. Conduct regular performance reviews by analyzing partner health and reliability metrics, and provide data-driven recommendations for improvement. Execute coaching interventions on operational best practices to help partners achieve and maintain performance benchmarks. Monitor partner performance trends and implement proactive interventions to mitigate risk and prevent deactivation. Serve as the primary escalation point for partner issues and coordinate rapid resolution across internal teams. Communicate operational impacts, program updates, and network changes with urgency and clarity to external stakeholders. Act as a strategic partner advocate by gathering and channeling feedback to drive systemic improvements across Hub Delivery operations. Identify workflow inefficiencies and propose network-level operational improvements to increase efficiency and reliability. Collaborate with cross-functional teams, including station operations and program management, to deliver high-quality solutions that address partner pain points. Partner with planning teams on volume forecasting and capacity optimization to ensure the network meets demand. Support partner scaling initiatives while maintaining quality and performance standards. Analyze territory performance data to identify expansion opportunities and develop strategies to mitigate risks. Demonstrate strong ownership in ambiguous environments by building and refining processes that support the growth of the last mile delivery program. Essential Skills At least 2 years of experience in sales or account management. Proficiency with Excel for data analysis and reporting. Experience using a CRM system to manage accounts and track activities. Experience analyzing data and best practices to assess performance drivers and inform decision-making. Strong written and verbal communication skills to convey complex information clearly to internal and external stakeholders. Analytical problem-solving ability to diagnose operational issues and propose effective solutions. Demonstrated ownership mentality and comfort working in ambiguous, fast-changing environments. Ability to coach and influence partners on operational best practices and performance expectations. Additional Skills & Qualifications Experience with written and verbal communication in both English and Spanish is preferred. Experience supporting or managing external partners, vendors, or clients in a performance-driven environment. Experience in account management, sales support, or sales administration. Ability to build processes from scratch and drive continuous improvement in an operational setting. Interest in or exposure to last mile delivery, logistics, or operations-focused programs. One or more hires for this role may require bilingual proficiency in Spanish, which is considered a strong asset. Job Type & Location This is a Contract position based out of Austin, TX. Pay and Benefits The pay range for this position is $35.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX.

Application Deadline This position is anticipated to close on May 22, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.