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Automotive Account Representative
Job
Wise Credit/Neighborhood Autos
Decatur, TX (In Person)
$31,200 Salary, Full-Time
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Job Description
Position Summary The Automotive Account Representative (In-House Financing) is responsible for managing customer accounts for a buy-here, pay-here or in-house financed portfolio. This role focuses on customer communication, payment management, account follow-up, and maintaining compliance while supporting both dealership and finance operations. The ideal candidate is comfortable discussing payments, resolving issues, and building long-term customer relationships. Key Responsibilities Manage and service in-house financed customer accounts from contract signing through payoff Communicate with customers regarding payments, balances, due dates, extensions, and account status Process payments, post transactions, and update account notes accurately and timely Conduct consistent follow-ups via phone, text, and email to keep accounts current Perform early-stage collections in a professional, compliant, and customer-focused manner Work closely with sales, service, and management to resolve account-related issues Review contracts, payment schedules, liens, and payoff information for accuracy Document all customer interactions and account activity in the CRM or dealership management system Identify potential account risks and escalate issues when appropriate Maintain confidentiality and follow all company policies, procedures, and compliance guidelines Qualifications & Experience Experience with in-house financing, buy-here pay-here, automotive finance, or collections preferred but not required. Strong customer service and communication skills Comfortable discussing financial obligations while maintaining professionalism and empathy Strong organizational skills with attention to detail Ability to manage a high-volume account portfolio in a fast-paced environment Experience with general computer software Basic computer proficiency and accurate data entry skills Valid driver's license and reliable transportation Skills & Competencies Confident and clear communication Strong follow-up and negotiation skills Problem-solving and conflict resolution abilities Time management and prioritization Ability to work independently while collaborating with a team Work Environment & Schedule Office-based position within an automotive dealership or finance office Full-time or part-time schedule depending on business needs Occasional overtime may be required