Dedicated On-Site Account Manager

Dedicated On-Site Account Manager MVT Services - 1.6 El Paso, TX Job Details Full-time 13 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Life insurance Qualifications Computer operation Customer communication High school diploma or GED Full Job Description Join the MVT family!!! Mesilla Valley Transportation is hiring Dedicated On-Site Account Manager in El Paso, TX! The Dedicated On-Site Account Manager serves as the primary point of contact and is responsible for managing the relationship with a key customer in El Paso, TX. This role will be responsible for supervising approximately 10-13 dedicated truck drivers. This involves effectively communicating with the key customer, understanding their needs and concerns, and addressing any issues that may arise.

Responsibilities:

Provides and communicates accurate information internally and to the customer while maintaining 100% satisfaction in service. Accurately update information into systems via computer. Ensures all orders are closed properly for billing; 214's updated through EDI (Electronic Data Interchange) and customer websites when applicable. Reviews and finalizes customer updates through EDI regarding order cancellations and location updates. Ensures that every customer load is planned, tracked and on time to avoid any potential issues over the weekend. Communicates in a clear and consistent manner with high integrity. Provides clear work instructions to drivers. Directs drivers and company resources in a manner that maximizes utilization of both. Key supporter for drivers supervised. Organizes and assigns productive drivers to the most efficient routes to ensure deadlines are met. Continuously monitors and directs the arrival and departure of loads and drivers. Assigns drivers to units and maintain truck/trailer performance by increasing truck miles to improve profitability. Monitors satellite communication to determine hours of driver service and to resolve driver log issues. Analyzes and monitors the work quality, safety quality, attendance/punctuality, and behavior of drivers, disciplines when necessary. Controls expenses such as layover/motel reimbursement and unloading/advances. Manages trailer pools for designated customer. Maintains direct contact with members of the organization to coordinate and increase the efficiency driver, truck, and trailer assignments. Understands the area customer KPIs such as the trailer pool requirements, service numbers, commitments (Lanes/Volume and transit). Collaborates with the pricing, sales, and account management teams. Works with customers directly to discuss accounts and may conduct in-person meetings if necessary. Audits load boards to adjust throughout the day and locates exceptions to protect service and reduce cost. Continuously improves metrics to include on-time delivery/pick-up, utilization of assets, and increasing monthly revenue. Supervisory Responsibility Directly supervises two or more employees. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

High School Diploma or equivalent required. Proficient with Microsoft Office suite. Experience in management, operations, and leadership. Extensive knowledge of supply chain network and operation. Excellent written and communications skills. Excellent organizational skills.

Job Benefits:

401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance

Benefit Conditions:

Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. "Where family, careers, and success come together!"