Sr Account Services Associate

Job Summary Maintains existing customer accounts, processes new account applications, and resolves escalated account issues. Ensures customer data is accurate and in-line with data governance standards. Major Tasks, Responsibilities, and Key Accountabilities Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries. Serves as the secondary point-of-contact for account-related issues. Partners with internal teams to resolve escalated and complex customer concerns. Organizes and initiates mass account creations and updates. Runs reporting to update and maintain the master customer data list. Identifies and removes duplicate accounts from the system. Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information. Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies. Processes credit applications. Maintains quality and departmental metrics. Nature and Scope May modify processes to resolve situations. Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required. Education and Experience Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility. Our Goals for Diversity, Equity, and Inclusion We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. At HD Supply, we believe that our core purpose is to improve our associates' lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers' success by consistently delivering what they need, where and when they need it.

HD SUPPLY

has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products - all at competitive prices. Combine this with our industry-leading, value-add services - including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions - and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.