Customer Service Counselor

Position Summary:

Performs the duties necessary to ensure patients' accounts are resolved in a timely manner.

Qualifications:

A.

Education:

High School diploma or equivalent. B.

Training and Experience:

Prior experience in the medical field preferred. Knowledge of but not limited to the admission/registration process, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources C.

Job Knowledge:

General knowledge of medical business office practices. Strong communication skills. Basic understanding of business application software. Ability to maintain a calm temperament under stressful conditions. Good math skills, deductive reasoning and general office machine operations.

Unusual Physical Demands and Working Conditions:

Extended periods of sitting, extensive data entry, possible exposure to patients with infectious disease.

Location:

Medical Center Health System •

Patient Accounts Schedule:

PRN, Day Shift, PRN