Account Specialist

Account Specialist Webster, TX Job Details Full-time 19 hours ago Qualifications Computer operation Customer communication Sales Writing skills Mid-level Administrative experience Shipping & receiving Productivity software Appointment scheduling 2 years Communication skills Technical Proficiency Customer complaint resolution

Full Job Description Department/Role Type:

Service, Full-time Location:

Main Office, Webster TX Our Account Specialist must possess excellent writing, speaking, and communication skills, as well as exceptional administrative, organizational, customer service, and sales skills. Must have advanced/fluent computer skills including all Microsoft Office applications. Responsibilities include the following and other duties may be assigned: Schedule service Send initial estimates Revise per customer request Follow up confirmations Send service reminders Coordinate with scheduling Follow up with quotes and scheduled tech appointments Check each service prior to the scheduled service Collect payments for service jobs prior to the techs visit Resolve problems for customers, resolve billing/pricing Communicate with accounting department to resolve any discrepancies associated with Service Reports or Work Orders Assist with scheduling/Site Compliance Provide customer support for any questions pertaining to the account Collaborate with the Shipping Department to ensure that the shipments are sent to the appropriate address and to the correct person Contact customer for any claims pertaining to damage packages Collaborate with inside sales for new service requests, new customer/equipment, etc. Job requirements, experience, and skills: IndySoft Asset Management Software Minimum of 2 years of customer service experience