Technical Account Manager

Technical Account Manager American Fork, UT Job Details Full-time 1 day ago Qualifications Managing customer accounts Network troubleshooting Customer relationship building Customer retention Process improvement Equipment troubleshooting Mid-level Client relationship development Improving operational efficiency Electrical experience Team management Mentoring Technical troubleshooting support Root cause analysis Cross-functional collaboration Account management Escalation handling Consultative selling Stakeholder relationship building Cross-functional communication Full Job Description

ABOUT THIS ROLE

As a Technical Account Manager, you are the face of technological and program success for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, building success plans to deliver the optimal experience and participating in business reviews to deliver results as a partnership that provides the best possible client experience and facilitates the growth of our existing clients. You will proactively ensure optimal performance of the Mobile Security Units by performing technical audits, offering product consultations to the client, instilling best practices for customer programs, and working with Product teams to provide data and feedback that improves our current offering.

RESPONSIBILITIES

Consult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needs. Configure software settings to meet clients' requirements Configure, set up, and make adjustments to analytics on various IP camera models Diagnose and troubleshoot technical and complex issues related to hardware, software, configuration, and IP camera analytics Be a trusted advisor that both the client and our internal teams can look to for solutions

QUALIFICATIONS

Technical Expertise:

3+ years in a customer-facing Technical Account Manager role with troubleshooting across software, IP cameras, electrical systems, or networks.

Escalation & Strategy:

Leads resolution for complex client concerns, balancing expectations with operational realities while improving collaboration and response times.

Communication & Relationship Building:

Clearly conveys technical concepts to non-technical audiences, maintaining professionalism in high-stakes conversations.

Problem-Solving & Process Improvement:

Identifies root causes, driving scalable solutions and long-term efficiency gains.

Leadership & Mentorship:

Guides junior team members, develops client enablement resources, and ensures high-quality project execution.

Business Impact & Technical Strategy:

Shapes team goals, influences major initiatives, and proactively optimizes scalability.

Cross-Functional Collaboration:

Partners with Product, Support, and Leadership to resolve systemic issues and improve customer self-sufficiency.

Independence & Operational Excellence:

Thrives in fast-paced environments, highly organized, and operates with minimal supervision.