Mid Market Account Manager-Remote

Mid Market Account Manager-Remote Sorenson Communications 4192 Riverboat Road (Show on map) May 11, 2026 Description Job Summary The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets. Essential Duties and Responsibilities Account Ownership & Growth Manage and grow a portfolio of small to mid-market customers Act as the primary relationship owner post-sale Build strong relationships with decision-makers and product users Revenue Retention & Expansion Drive renewals, upsells, and cross-sells within existing accounts Identify growth opportunities aligned to customer needs and usage Meet or exceed quarterly and annual retention and expansion goals Sales Execution Conduct discovery to uncover evolving business needs and use cases Present solutions tailored to customer size, needs, and budget Negotiate pricing and terms in line with company guidelines Manage renewals and expansion deals from opportunity to close Territory & Account Strategy Prioritize accounts based on growth potential and renewal risk Maintain accurate pipeline, renewal forecasting, and CRM hygiene Monitor usage and engagement to proactively reduce churn Cross-Functional Collaboration Partner with Customer Success, Support, Marketing, and Sales Development Ensure smooth onboarding and continued value realization Share customer feedback to improve product and go-to-market execution Other duties as assigned Supervisory Responsibility This position has no supervisory responsibilities.

Travel Requirements Travel Requirements:

Less than 25%

Education Minimum:

4

Year/Bachelor's Degree Experience Minimum Years of Experience:

3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically