Rail Fleet Specialist (RFS)

Rail Fleet Specialist (RFS) 2.0 2.0 out of 5 stars Mechanicsville, VA 23116 $40,000 - $50,000 a year - Full-time Quality Transportation Services, Inc. 9 reviews $40,000 - $50,000 a year - Full-time Quality Transportation Services , Inc. , is a customer service driven company headquartered in Mechanicsville, VA which specializes in railway logistics service support for freight shippers across North America. QTS provides innovative solutions across a multitude of industries and has been a leading provider of transportation logistics since 1988. The Rail Fleet Specialist (RFS) is an important full-time role in bringing all the QTS Fleet products and services together to manage the QTS-Client relationship. The RFS works at our headquarters Monday-Friday 8am-5pm serving as a facilitator and problem solver, marshaling resources inside of QTS, at the customer, and the contract repair shops to work in tandem to achieve success.

Primary Duties:

• Primary point of contact for all customer service inquiries and requests for assigned accounts.
• Manage service requests involving the entire shopping process and management of rail equipment.
• Help the customer gets the most out of customer-owned rail equipment.
• Manage cost saving activities in the supply chain by minimizing downtime and other issues.
• Build positive relationships with the customers, railroads, repair shops, and support partners.
• Manage and analyze Contract Repair Shops concerning problem railcars.
• Manage and resolve delays or other repair deviations to their expected maintenance plan.
• Manage communication to customer of any problem cars and suggest/provide corrective action plans.
• Analyze new technical skills to help the customer stay competitive and to help us stay contemporary.
• Manage records of repair work completed, including problem logs, shop logs, and inspection reports.
• Manage reporting and auditing repair bills, rental invoices, and other customer documents.
• Managing the importing and updating regulatory, lease, and mechanical data.
• Communicate with customers about Fleet statuses and other strategic planning.
• Communicate and interact on behalf of the customer with Contract Repair Shop and support partners.

SKILLS:

• Strong data-entry skills (keyboard and 10-key) and attention to detail.
• Ability to work unsupervised using independent judgment.
• Excellent telephone skills, as well as grammar, spelling, and written communication proficiency.
• Working knowledge of MS Office Suite applications required and including Excel and Pivot Table
• Critical thinking skills. Ability to work under pressure and meet strict deadlines.
• Ability to multi-task and prioritize workload to ensure efficient and effective use of time and resources.
• Basic knowledge of Spanish and/or French helpful.
• Knowledge of DOT/AAR regulations helpful
• Rail knowledge helpful
• Mechanical aptitude helpful

Experience:

Bachelor's degree from a 4-year college or University 1-3 years of experience in customer service, transportation, or logistics desired Excellent written and verbal communication skills required Analytical and problem-solving skills helpful.

Logistics:

1 year is preferred QTS offers excellent employee benefits, to include the following:

• Medical, Vision, Dental Insurance
• Paid time off
• 401(k) with a match
• FSA or HSA plans
• Life insurance
• Disability insurance

Job Type:

Full-time Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Application Question(s): Do you have mechanical skills or experience?

Education:

Bachelor's (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Mechanicsville, VA 23116 (Required)

Work Location:

In person