Student Accounts Specialist

Student Accounts Specialist Posting Details Posting Summary Working Title Student Accounts Specialist Role Title Administrative and Office Specialist III Role Code 19013 FLSA Nonexempt Pay Band Position Number 27500144 Agency New River Community College Division New River Community College (Div) Work Location Pulaski

• 155 Hiring Range Pay Band 3 ($33,000
• 40,000) Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Full Time Does this position have telework options?
• Telework options are subject to change based on business needs
• No Does this position have a bilingual or multilingual skill requirement or preference?

No Work Schedule Monday-Friday Sensitive Position No Job Description New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body. The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees. The Student Account Specialist handles processing, reconciling, and reporting student financial transactions, supporting students, staff, and partners with clear communication and excellent customer service on tuition, payments, and related processes.

Duties:

• Funds Management:

  Collect, process, and balance State and Federal funds, ensuring all receipts are properly credited to the appropriate funds and accounts.

• Financial Aid & Third-Party Billing:

  Handle financial aid processing, including sponsor invoicing, apply payments (including Chapters 31 and 33), and promptly update student accounts.

• Financial Reconciliation & Reporting:

  Reconcile financial aid, third-party billing, and general accounting transactions by performing regular balancing between disbursement reports and the general ledger, investigating variances, and resolving discrepancies to maintain the integrity of financial data; collaborate annually with VCCS on 1098-T testing and distribution.

• Nelnet Coordination:

  Collaborate with Nelnet (student loan servicing) to manage student payment plans, resolve issues related to expired refund checks, and ensure accurate processing and posting of payments.

• Customer Service:

  Answer & direct phone calls; communicate regularly with internal and external customers using strong verbal and written communication skills to address questions regarding financial processes or concerns.

• Student Support:

  Assist students with inquiries related to tuition, billing, and payments, providing accurate guidance and support.

• Office Support:

  Provide backup coverage for the business office cashier and assist with additional duties as needed to support daily operations. Special Assignments May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. KSA's/Required Qualifications
• Ability to research, analyze, reconcile and evaluate financial and operation data.
• Advanced computer skills, including effective use of Microsoft Office Suite, including Excel, Word and Outlook.
• Proficiency in cash handling, basic math, and data processing while ensuring compliance with state rules and regulations.
• Ability to communicate effectively and professionally with customers, colleagues, and cross-functional teams.
• Strong organizational and multitasking skills to manage competing priorities to meet deadlines in line with academic and fiscal cycles. Additional Considerations Additional factors that may be considered include:
• Knowledge of state rules, regulations, policies and procedures.
• Ability to reconcile financial transactions, research discrepancies, and ensure date integrity across financial and student information systems. Operation of a State Vehicle No Supervises Employees No Required Travel No Posting Detail Information Posting Number CLS_4388P Recruitment Type General Public
• G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 03/31/2026 Job Close Date 04/21/2026 No Agency Website https://www.

nr.edu/jobs/