Homecare Client Lead Management

Homecare Client Lead Management Amada Senior Care Bellevue - 4.0 Bellevue, WA Job Details Full-time $27 - $31 an hour 20 hours ago Benefits Paid time off Qualifications Customer retention Bachelor's degree Case management Customer relationship management Home health Full Job Description Company Overview Amada Senior Care is dedicated to providing compassionate, high-quality in-home care that allows seniors to live safely and comfortably in their own homes. Recognized for our supportive work environment and commitment to staff development, we prioritize the well-being of both our clients and team members. The Client Lead Management Specialist is responsible for managing client leads, overseeing client-related concerns, and ensuring high-quality service delivery and satisfaction. This role serves as both a relationship manager and problem solver, working closely with clients, families, caregivers, and referral partners. This position requires both office-based coordination and field work, meeting clients where they are including hospitals, skilled nursing facilities (SNF), rehabilitation centers, senior living communities, and private homes to support client intake, service transitions, and issue resolution.

Key Responsibilities:

Serve as the primary point of contact for all client concerns, service issues, and escalations Manage incoming client, ensuring timely follow-up, assessment, and conversion to active services Conduct in-person visits in the field (hospitals, SNFs, rehab facilities, senior communities, and client homes) to support client onboarding and relationship building Coordinate with scheduling staff to ensure proper caregiver-client matching and consistent coverage Collaborate with caregivers to address performance concerns, service gaps, and client feedback Handle and resolve client complaints with urgency, professionalism, and empathy Support onboarding of new clients, including care plan coordination and service setup Work with clients receiving VA benefits, ensuring proper coordination, documentation, and compliance Maintain accurate documentation of all client interactions, visits, and resolutions Monitor client satisfaction through regular follow-ups (phone and in-person) Identify trends in client concerns and recommend operational improvements Partner with referral sources (hospitals, social workers, discharge planners) to strengthen relationships and drive growth Support client retention through proactive relationship management

Qualifications:

Bachelor's degree required (Healthcare Administration, Social Work, Business, or related field preferred) 2-3+ years of experience in home care, healthcare coordination, case management, or client relations Social work background is a strong plus Experience working in or with hospitals, SNFs, rehab centers, or senior living communities preferred Strong understanding of caregiver scheduling and home care operations Excellent conflict resolution and problem-solving skills Strong interpersonal and communication skills Ability to work independently in both office and field environments Proficient in Microsoft Office and home care software systems

Key Competencies:

Client advocacy and service excellence Strong relationship-building skills (clients, families, referral partners) Ability to manage a fast-paced, high-growth environment High level of accountability and ownership Emotional intelligence and professionalism Strong organizational and follow-through skills

Work Environment:

Combination of office-based work and regular field time required Travel within the local service area to meet clients and referral sources Frequent interaction with clients, families, caregivers, hospitals, and community partners Occasional after-hours availability for urgent client needs

Pay:

$27.00 - $31.00 per hour

Benefits:

Paid time off Application Question(s): Why are you the right candidate for this position?

Experience:

Case management: 2 years (Preferred) Social work background : 2 years (Preferred) Willingness to travel: 50% (Preferred)

Work Location:

In person