Customer Account Representative (Paper Converting, Manufacturing)

Come join North America's largest independent paper converter and get your career ROLLing! $500 Sign-On Bonus after 90 days! $500 Retention Bonus after 180 days!

Benefits Include:

Paid Time Off, Immediate Holiday Pay Eligibility, Medical, Vision, Dental, STD, LTD, Life Insurance, 401(k) with Company Match, Tuition Reimbursement, Employee Profit Sharing, and an Annual $200 Company Clothing and Shoe Allowance.

JOB SUMMARY

Be the point of contact and handle all aspects of the customers' needs and requests from start to finish. Process orders utilizing knowledge of products, logistics, production planning and inventory management. Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input all orders into company's order entry system. Provide high quality, consistent and efficient service to customers through daily interactions. Coordinate with multiple departments and handle all the details of your accounts from initial order entry, through production, to shipping and invoicing. Manage orders from entry to delivery, including coordination with sales, scheduling, production, freight, and shipping teams. Participate in daily scheduling meetings. Act as a front-line contact for customer inquiries, both internal and external. Talk with customers by phone or e-mail concerning their orders, returns, shipments and provide information on the products sold. Receive and enter all customer orders into system. Gather any necessary information to process the customer's order accurately and timely. Perform necessary calculations to configure optimum production and packaging specifications and determine raw material requirements needed to complete orders. Track orders and follow up proactively to ensure on-time delivery. Prompt and accurate responses to customer inquiries about their orders, pricing, availability, lead times, etc. Make any necessary changes to orders, cancel orders, or revise any existing orders according to established department policies and procedures. Call customers when necessary to provide information on any problems with product availability, product quality or any delays in shipment. Receive inventory and process orders and/or shipments in customers' systems as required. Coordinate shipment of finished products with the freight team and company software. Invoice customers in a timely manner. Resolve customer concerns professionally and escalate issues when necessary. Control and maintain customers' inventory and files as needed/required. Handle any customer inquiries regarding the company's product and services. Do any necessary follow-up to ensure the customer's questions have been handled properly and timely. Maintain a good working relationship with customers and co-workers. Education and Experience Associate or Bachelor degree required or equivalent combination of High School diploma or GED plus one to three years of related experience and/or training in a manufacturing or industrial environment. Experience in a paper converting or similar industry is a plus Must have a minium of 3 years of Customer Service Ability to work a flexible work schedule based on need and schedules Familiarity with ERP order entry and invoicing systems is a plus .

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Initial communication is typically done via email. What is your email address? What do you know about the paper manufacturing process or converting operations? What ERP or order management systems have you used (e.g., SAP, JD Edwards, Oracle, AS/400)? How do you track and follow up on open orders, backorders, or shipments? What interests you about working in the paper manufacturing industry? What is your availability to start if selected? What are your compensation expectations?

Experience:

Customer service: 3 years (Required)

Work Location:

In person