Digital Account Manager

Job Profile:

 Digital Account Manager Primary Objectives of the

Job:

Drive revenue growth in Jamaica by selling Digicel Business Digital Media and Customer Engagement solutions, including Google and Programmatic Advertising, Social Media Advertising, Creative Services, and Omni-Channel Messaging The role is responsible for acquiring new business, expanding existing accounts, and positioning Digicel Business as a strategic digital partner.

Main Duties and Responsibilities:

Revenue & Growth Deliver assigned monthly and annual digital revenue targets. Prospect, develop, and close new business across priority sectors. Grow existing accounts through structured account planning and cross-sell initiatives. Maintain strong pipeline coverage to achieve targets. Consultative Selling & Account Leadership Lead client discovery sessions and develop tailored digital advertising and customer engagement solutions. Present clear, outcome-driven proposals and negotiate commercial terms. Act as the primary commercial contact for assigned accounts, managing renewals and expansion opportunities. Execution & Performance Management Collaborate with internal teams to ensure seamless campaign delivery. Monitor campaign performance and lead optimization and review discussions with clients. Resolve client issues promptly to protect long-term relationships. Forecasting & Market Development Maintain accurate pipeline and forecasting in Salesforce. Provide weekly forecasts and monthly performance updates. Build senior-level relationships and represent Trend Media at key industry engagements. Contribute market insights to support product and solution development.

Academic qualifications and experience required:

Minimum of a First (1st) degree in Business, Marketing or Science (or equivalent professional qualification). 2-3 years' experience in sales and advertising 2-3 years of customer service experience Must be highly organized with strong attention to details and results driven. Requires good verbal, written and interpersonal communication skills. Must be able to work with a variety of software packages, which include but are not limited to MS Word, Excel, PowerPoint etc. Proficiency in Power point and excel is key. Experience in and with digital media sales and /or digital TV would be considered an asset.

Functional Skills:

Strong commitment to sales excellence and customer service. Ability to work effectively across cross-functional teams. Self-driven, organized, detail-oriented, and able to lead others. Confident presenter with the ability to simplify complex solutions. Able to work in a fast-paced environment with shifting priorities. Creative, resourceful, resilient, and solutions focused. Strong team player.