Patient Account Specialist

Join Our Team as a Patient Account Specialist! Are you looking for a rewarding career in healthcare administration where you can make a meaningful impact behind the scenes? At our clinic, we know that exceptional patient care extends beyond the exam room. Behind every positive patient experience is a dedicated team ensuring accounts, insurance claims, and billing processes are handled accurately, efficiently, and compassionately. As our organization continues to grow, we are seeking a motivated and detail-oriented Patient Account Specialist to join our Patient Accounts team. In this role, you will play an important part in supporting both our patients and providers while helping maintain smooth financial operations and delivering outstanding customer service every step of the way. Why Join Us? Supportive & Friendly Work Environment Work-Life Balance - Enjoy a schedule with no nights, weekends, or holidays! Career Growth & Development Opportunities Competitive Compensation & Benefits Package Opportunity to work from our Wausau, Stevens Point, or Rhinelander office once training is fully completed.

What You'll Do:

Maintain strict patient confidentiality while handling sensitive financial and medical information. Submit insurance claims accurately and resolve claim edits and denials in a timely manner. Assist patients with billing questions, payment arrangements, copays, deductibles, and insurance coverage. Process and reconcile payments from patients, insurance companies, and government payors. Utilize insurance portals and EMR systems to verify coverage and review claim processing. Work collaboratively with providers, insurance companies, and coworkers to ensure accurate account management. Support collection efforts, overpayment resolution, and payment plan setup. Provide excellent customer service and compassionate communication to patients and families. Assist with departmental projects and contribute to improving patient satisfaction and workflow processes. What You Bring to the

Team:

Experience:

One to two years of healthcare insurance billing, claims processing, or patient accounts experience preferred.

Skills:

Strong organizational skills, attention to detail, problem-solving abilities, and effective communication.

Abilities:

Compassionate, team-oriented, adaptable, and able to manage responsibilities accurately and efficiently. Ready to Make a Difference? Apply today and take the next step in your healthcare career with us! We look forward to welcoming a motivated and caring professional to our team.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Wausau, WI 54401 (Required)

Work Location:

In person