Member Services Associate Golf Shop

Overview The Member Services Associate delivers an exceptional, hospitality-driven experience within a premier private club environment. This role blends retail, member services, and daily golf operations to create a seamless and elevated experience for every member interaction. This is not a traditional retail position. The golf shop is a bright, beautifully designed space featuring a curated mix of golf apparel, equipment, and lifestyle merchandise. The ideal candidate is professional, personable, and committed to providing outstanding service while building meaningful relationships with members. Golf knowledge is a plus, but not required. Essential Responsibilities Provide warm, personalized service to all members and guests, creating a welcoming and elevated experience Support daily retail operations including merchandise sales, transactions, and member assistance Answer phone calls, assist with tee times, and respond to member inquiries with accuracy and professionalism Maintain a clean, organized, and visually appealing shop environment at all times Assist with merchandising, including product displays, restocking, and inventory organization Assist members with purchases, special orders, and follow-up communication through completion Maintain knowledge of all merchandise, brands, and services offered in the golf shop Assist with opening and closing procedures, including register reconciliation and system summaries Support tournaments, events, and daily golf operations as needed Uphold club policies including dress code, guest privileges, and pace of play guidelines Maintain a professional appearance and conduct at all times Promote a positive, team-oriented environment and collaborate effectively with all departments Perform additional duties as assigned by management Benefits Comprehensive benefits package including medical, dental, vision and 401k. Uniforms Access to premium brands carried in the golf shop Playing privileges on two championship golf courses Use of driving range and practice facilities during designated times Work in a beautifully designed, elevated retail environment Be part of a supportive, close-knit golf shop team Opportunity to build meaningful relationships with a consistent, engaged membership