Job Description
Job Title Marketing Coordinator - Commercial Interiors Position Overview Shaw Contract is a global design leader in commercial flooring for some of the world's most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education, and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal. As a Marketing Coordinator for Inforum you will serve as the frontline connection between marketing, our salesforce, and our clients, ensuring that accurate, timely, and technically sound product and brand information is delivered to drive business growth. This role is highly visible and fast-paced, requiring strong communication skills, a service-oriented mindset, and the ability to translate technical product knowledge across flooring categories into clear, actionable guidance for both internal and external customers. Key Responsibilities Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories Partner closely with Account Executives, RVPs, and cross-functional teams to fulfill both standard marketing and custom requests Collaborate with Technical Services, Customer Service, R D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs Capture customer and salesforce feedback, identify trends, and drive continuous improvement
Requirements:
Bachelor's degree in Marketing, Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus) Ability to be onsite in Cartersville minimum 4 days a week Preferred:
Exposure to commercial interiors, flooring, architecture/design, or construction industries Familiarity with product specifications or installation processes Experience supporting field sales teams or client-facing roles Basic graphic design or content development experience Experience working in InDesign Experience working with global teams or diverse customer bases Required Competencies:
Communicate Effectively Initiate Action Learn & Apply Collaborate Build Customer Satisfaction Shaw benefits include: Medical, dental, and vision insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Adoption assistance Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations) And much more. Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. #LI-BT1 #ShawIND #ShawContract Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. A history of success, a future of possibility Founded in 1967, Shaw Industries' leadership has been built on a history of success. Over time, our products have expanded, the customers we serve have been broadened, and the technology we use has advanced, but our vision to create a better future remains the same. Exceeding our customers' expectations for quality, service and performance is at the heart of our business. Global Flooring Provider Shaw Industries Group Inc. supplies carpet, resilient, hardwood, tile and stone, synthetic turf, and other specialty products to residential and commercial markets worldwide. Learn more Operational Excellence Our manufacturing operations and integrated supply chain deliver a broad array of products to meet diverse needs across residential and commercial markets throughout the world. Learn more Award Winning The success of our company and the success of our associates go hand-in-hand. We are consistently awarded as an employer of choice, community partner, and leader in design and innovation. Learn more We Sustain Human Ability At Shaw, sustainability means sustaining human ability in all of our products and processes. We ask ourselves "how can we minimize our impact on the environment and maximize human potential?" Learn More Community Partner From civic involvement and philanthropic giving to volunteerism and future workforce development, our company and associates leverage our combined passions and expertise in addressing community needs, collaboratively. Learn More In The News There is always something new and exciting happening at Shaw. Check out our news page to read our recent press releases, company blog posts, sustainability reports and more! Learn More
