Coordinator Pre-Arrival Marketing Executive (Bilingual Japanese)

Hourly Rate:

$16.00 POSITION SUMMARY The Pre-Arrival Marketing Coordinator telephonically uses sales techniques to encourage eligible guests to purchase or schedule preview package sales/tours in order to maximize revenue while maintaining existing guest loyalty to the Company, assists guests in mapping out their vacation agenda, responds to any guest concerns and provides excellent customer service to guests. $16.00/hr + Commission

DUTIES & RESPONSIBILITIES

Encourage customers via the phone to purchase or schedule preview package sales/tours using approved sales techniques that maximize revenue while maintaining existing guest loyalty to the Company. Explain details and requirements related to attending a sales presentation accurately to potential owners. Verify that customers meet eligibility requirements for preview package sales/tours prior to scheduling a tour. Offer approved premiums (gifts) to customers, as additional incentives for attending the preview/sales presentation. Actively listen and respond positively to guest questions, concerns, property facilities/services questions and requests using brand or property specific process to resolve issues, delight, and build trust. Recognize opportunities to up-sell the customer and sell enhancements to create a better company experience or event. Meets or exceeds outlined personal performance standards. Ensures compliance with department and company SOP's and wage and hour rules and laws. Comply with quality assurance expectations and standards. Receive, record, and relay messages accurately, completely, and legibly. Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive and productive working relationships with other associates and departments. Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, and protect company assets. Attend trainings and meetings as required or requested. This job description does not state nor imply that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. This job description does not constitute an offer of continued employment or an employment contract.

PREFERRED QUALIFICATIONS

Education:

High School Diploma/ G.E.D. equivalent

Supervisory Experience:

None Related Work Experience:

A minimum of 5 years of experience in Vacation Ownership Marketing is required.

Schedule Requirements:

Must be available to work evenings, weekends, and holidays.

Competencies:

Excellent sales and persuasiveness skills Excellent verbal and written communication skills English & Japanese language proficiency Excellent customer service skills Excellent computer skills

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand or sit for long periods of time and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and peripheral vision. This position will be involved in computer tasks and telephone communication for extended periods, including but not limited to, customer service. This job requires a comprehensive work effort while generally working a regular five day work week schedule, however, occasionally a six day work schedule may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (

NYSE:

VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members