BDC Representative

Company Overview Genesis Automotive Group, Inc. is a family-owned and operated automotive dealership located in St. Clair Shores, MI. We proudly own multiple brands, including Genesis Cadillac, Genesis Alfa Romeo, Genesis Chevrolet, Pinckney CDJR, and Genesis Collision Center, and have been recognized as a Top Workplace by the Detroit Free Press.

Job Summary:

We are seeking a motivated and customer-focused Business Development Coordinator to join our dealership sales team. In this role, you will be the first point of contact for potential customers, helping to drive sales by generating and nurturing leads, setting appointments, and supporting the sales process. Your work will be essential to creating a positive first impression of our dealership and ensuring a seamless customer experience.

Key Responsibilities:

Respond to inbound internet, phone, and chat inquiries from prospective customers. Follow up on leads to schedule sales appointments and encourage showroom visits. Maintain communication with potential customers via phone, email, and text. Utilize the CRM system to manage and track customer interactions and appointments. Support the sales team by preparing customer information and ensuring follow-up. Collaborate with the marketing team to implement lead generation strategies. Assist in developing and improving lead conversion processes. Maintain a positive, professional attitude with a customer-first mindset.

Qualifications:

Previous experience in customer service, sales, or a similar role is preferred. Excellent verbal and written communication skills. Strong organizational and time management abilities. Comfortable working with CRM tools and Microsoft Office Suite. Energetic, enthusiastic, and self-motivated. Ability to work independently and as part of a team. Automotive dealership experience is a plus but not required.

What We Offer:

Monthly Bonus Opportunities based on performance Flexible Schedule to support work/life balance Opportunities for career growth within the dealership A supportive and professional team environment Monday to Friday 9:00 AM to 6:00 PM. Rotating Saturdays 10am to 2pm (One a month).

Benefits:

401(k) 401(k) 5% Match 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Referral program Retirement plan Vision insurance

Work Location:

In person