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Customer Service, Sales & Marketing Coordinator
Job
Quality King Pool Service & Repair
Remote
$37,440 Salary, Full-Time
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Job Description
Customer Service, Sales & Marketing Coordinator Quality King Pool Service & Repair Gilbert, AZ Job Details Full-time $16 - $20 an hour 21 hours ago Benefits Paid training Paid time off Work from home Employee discount Qualifications Interpersonal skills Phone communication English Attention to detail Newsletters (communication methods) Facebook Instagram Full Job Description Overview We are seeking a detail-oriented and customer-focused individual to assist with customer service, scheduling, sales follow-up, and marketing activities. This position is ideal for someone who enjoys helping customers, staying organized, and contributing to the growth of a small business. Responsibilities Customer Service Answer incoming phone calls and text messages Respond to customer inquiries Schedule pool service and repair appointments Follow up with customers regarding estimates Handle customer concerns professionally Request customer reviews after completed jobs Sales Support Follow up on leads from Google Local Service Ads, Facebook, and referrals Contact potential customers who request quotes Help convert leads into recurring service accounts Track sales opportunities and follow-up activities Assist with customer retention efforts Marketing Post content on Facebook, Instagram, and Nextdoor Request and organize customer photos and testimonials Help create email campaigns and newsletters Update Google Business Profile posts Track marketing performance and lead sources Administrative Duties Maintain customer records Organize estimates and invoices Coordinate schedules with technicians Assist with data entry and reporting Keep office systems organized Respond to customer inquiries Schedule pool service and repair appointments Follow up with customers regarding estimates Handle customer concerns professionally Request customer reviews after completed jobs Requirements Excellent English communication skills (written and verbal) Strong phone etiquette Highly organized and detail-oriented Comfortable learning new software Customer service or sales experience preferred Marketing or social media experience is a plus Ability to work independently Preferred Software Experience Google Workspace QuickBooks CRM systems Social media platforms Microsoft Office Join us if you're passionate about delivering outstanding customer experiences while driving sales growth through innovative marketing strategies. This paid position offers a vibrant work environment where your skills will make a tangible impact!